Managing Difficult Conversations

In this workshop we show you how to deal with difficult issues, whilst at the same time protecting and maintaining healthy working relationships. We explore the skills and frameworks necessary to help you prepare for and manage conversations when they become challenging. Most importantly we will show you how to respond effectively when the conversation looks like it might derail. You will learn how to transform difficult conversations into opportunities to help you get the best out of the people you work with.

Who is this suitable for?

Suitable for anyone who wants to improve their working relationship with others.

What we cover

Identify the difficult conversations we can expect to have
Find out how to turn a difficult conversation into an opportunity to strengthen a relationship
Prepare for a conversation with a clear plan for a positive outcome
Create a sense of collaboration during the conversation that stimulates engagement
Discover your conversation tool kit – mindset, language, tone of voice, body language
Maintain rapport when responding to the emotions of others, build your Emotional Intelligence toolkit

Your questions answered

Can this workshop content be tailored to my organisation?

Yes. We tailor all our workshops in line with your needs. If you want something built to address a specific challenge talk to us.

What is the maximum number of learners I can have on each workshop?

All our workshops are interactive so smaller groups work best. Ideally a maximum of 10 in person, but depending on the nature of the workshop and budget we can occasionally stretch to 12.

What is the minimum number of learners I can have on each workshop?

We run plenty of workshops for smaller organisations who may only have a handful of people who need development. 4 would be the minimum.

Do you run open workshops where individuals can attend?

Yes, we run online workshops for Management Essentials and First Time Manager. Please contact us for more details

Can this workshop be delivered remotely?

Yes

Which platform do you use for online workshop sessions?

We normally use Zoom as we find this is the most effective platform for training, but can use Microsoft Teams or Skype. Please talk to us if you have a specific platform you’d like to use.

Can this workshop be delivered in person?

Yes, we run in person sessions as well as virtual sessions.

How long is this workshop?

Our virtual bite size workshops can be 90 minutes or 2 hours. Our full day virtual workshops are broken down into 2 sessions of 3 hours each, run on separate days.

Our bite size face to face sessions are 2 hours. Half days are 3 hours, and full days start at 10am and finish at 5pm with an hour for lunch.

How interactive is the workshop?

We have built our reputation on building interactive workshops where we drive learner engagement and interaction throughout the session.

Will I need to do any preparation?

It depends on the programme. This is driven by you and your organisational needs.

Will learners need to have their cameras on for online training?

We prefer learners to be visible as we believe it encourages participation and interaction.

Are the workshops compatible across different time zones?

Yes, we deliver workshops around the globe and across different time zones.

Managing Difficult Conversations

Upcoming dates

What we cover

Your questions answered

Could this work for you?