Unless you were a real geek, email wouldn’t have appeared on your radar until the 1990s. But what a meteoric rise. It’s now the world’s biggest business enabler – but is it also destroying the art of communication?
It’s incredibly tempting to hide behind email. It’s easy to email negative comments to colleagues without being there to witness the reaction. It’s also very easy to fracture rapport that can take so long to build.
It robs us of the non-verbals that can account for as much of 70-80% of communication. It strips us of pitch, pace, emphasis and tone, as well as the body language we consume during a face-to-face meeting. Without these, misinterpretation is easy.
So think. Too many of us are attached at the hips to our BlackBerrys or IPhone, or all too eager to rattle out an email to a colleague or associate, even when they're sat just a few feet away. Email may be great for scheduling meetings or confirming appointments, but if you're looking to build a relationship or discuss something more personal, perhaps a phone call or face-to-face meeting may be more appropriate.
As they say, it's good to talk.
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We are a fast growing business but 360 always adapt their courses to fit within a dynamic business. Ally and team are world class trainers. They bring a wealth of experience from industry which is what truly makes them special. It’s an impressive ability to draw upon their own experiences to connect with their delegates. I can’t recommend them highly enough.