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Building a High Performing Leadership Team   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Using a variety of different models and techniques this workshop will help team members explore both their individual and fellow team member’s working styles and preferences and the influence this may have on both team dynamics and outputs. In particular we will focus on the impact different working styles will have during the critical early stages of building a high functioning Leadership team. This workshop will help team members identify and harness the skills sets and preferences of the whole team and also pin point any potential pressure points that may exist within the current team dynamic.  Once we have built our understanding of who we are we will then turn our focus towards defining our North Star for 2019. What is it we need to deliver for the business and how should we go about delivering it?

Morning learning objectives

  • What makes a high performing Leadership Team - an overview of the Lencioni Team Model
  • The role for vulnerability based trust as a building block to team performance
  • Understanding the role for preference in building strong team dynamics
  • Exploring individual preference using the MBTi model
  • Preference and your individual behavioural wake - understanding your potential contribution to team performance, sharing of our individual MBTi profiles
  • What influence does this have on our current team dynamic?

Afternoon learning objectives

  • Revisiting our purpose and business goals
  • Establishing our North Star – what is it that needs to remain in focus throughout everything we do?
  • Identifying a maximum of four core values that work for both our employees and our clients in helping us to achieve our goals
  • How descriptive are they – do they prompt mindsets and ways of working that everyone can access? Are they unique in our field?
  • What makes us different? Are they suitably aspirational and motivational? What do they look like?
  • How will those values help us to win new business? Grow existing business? Attract and retain key talent?
  • How do we as a Leadership Team bring those values to life in a way that inspires others?
  • What values are our current priority? How do we communicate that to our teams?

Cost

Full day sessions start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Similar Workshops

Building Healthy Organisations   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Bringing out the best in both ourselves and in others is an essential addition to a Leader’s toolkit. Emotional Intelligence (EQ) is now recognised as a key factor influencing high performance at work - particularly for those in Leadership roles. But what is it, and more importantly how can it be developed? This workshop explores how your emotions and feelings are contributing to your Leadership behaviours and how to regulate those that may have a negative impact on those around you.

Learning objectives
  • Demonstrate an understanding of the key competencies of Emotional Intelligence
  • Demonstrate improved self-awareness, understanding your personal behavioural wake
  • Identify and solve performance and people issues more effectively
  • Use your emotional intelligence (EQ) in challenging workplace situations

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Building High Performing Teams   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

A Leader's ability to build strong psychological contracts with their team is perhaps the most important driver of engagement and performance levels across an organisation.  Leadership style, mindsets, behaviours and values all play a role in building strong contracts and there are multiple touchpoints in a typical working day that can either make or break a contract. In this highly interactive workshop we explore what needs to be done to inspire your team to peak performance.

Learning objectives
  • How to build strong psychological contracts with your team members
  • The impact of your Personal Behavioural wake on those around you
  • How to inspire a team that wants to do a good job for you
  • How to adapt your style to each individual, being an inclusive and authentic Leader

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Building Organisational Networks   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Relationships are key, whether with clients and suppliers, within your own team, or across your organisation.  This workshop will equip you with the tools you need to be constructive, productive and collaborative in your relationships. We’ll explore how to get the best out of your relationships, how to keep relationships on track and what to do if there is a danger they might derail.

Learning objectives
  • How to build effective and strong working relationships around you
  • Understanding the impact your working preferences and communication style has on your ability to build relationships
  • How to encourage collaboration and consensus even in the most polarised situations
  • How to address and fix relationships that have stalled or derailed

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Building Your Future   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Tried-and-tested strategic thinking techniques will focus your thinking on how to future-proof your business facing up to the threats and opportunities around you.  We will explore taking a balanced, objective overview of your organisation or team, pinpointing just where the growth potential and pressure points might be.

Learning objectives
  • The value of strategic thinking and the impact it will have on your long-term success
  • How to use different tools and techniques to guide strategic thinking
  • How to identify and capture insight that will drive creativity and innovation
  • How to drive accountability through strategic planning

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

You as Leader   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Modern leadership is not just about having a clear vision, applying the right people to the right task and modelling commitment and passion. There’s a trend towards a more supportive, flexible style emerging that relies on managers increasing their awareness of their own behaviours and reactions – as well as those of the team they lead. This highly practical workshop focuses on the core competencies associated with the concept of leadership and will give you the tools and techniques to inspire buy-in and stretch performance from your team.

Learning objectives

  • Understand the core competencies of effective leadership
  • Understand how to adapt your style in different situations and with different people
  • Understand the impact your leadership style has on your ability to build strong psychological contracts with those around them

Feedback

'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful'.

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Appraisal Essentials   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

An effective appraisal will provide a platform for a meaningful two-way conversation between appraiser and appraisee. The conversation should explore performance to date as well as set the development agenda moving forward. We will show you the importance of preparation, the role for a structured yet fluid conversation and how to stimulate two-way communication, ensuring that real issues are identified, explored and resolved. We look at the importance of objective setting and action planning as well as what is involved during the all important appraisal follow-up.

Who is this workshop for?

If your role involves carrying out appraisals and you’d like to add structure and value to the process, this practical workshop will show you how.

Learning objectives

Conduct a meaningful appraisal making it positive experience for your team

  • Definition of a successful appraisal – the good, the bad and the ugly
  • Expectations and responsibilities – how to set these before you start
  • Sharing accountability for a meaningful experience
  • Ensuring both you and the appraisee are prepared 

Structure the interaction as a focused yet natural two-way conversation

  • How to structure the appraisal avoiding the feeling of a tick box exercise
  • Control versus involvement – striking the right balance
  • Two-way communication – why it’s important and how to achieve it 

Feel confident throughout the appraisal, even when handling challenging conversations

  • Exploring some common appraisal challenges – from low self awareness to unrealistic expectations
  • Disagreement, dissonance and emotion – how to defuse a difficult situation 

Mapping performance stretch and career development

  • Encouraging the appraisee to take responsibility and demonstrate accountability for personal development
  • Setting measurable objectives and action planning
  • Agreeing how you will support ongoing development
  • Following up on your joint commitment
  • Personal action planning - what will I now do differently?

Feedback

'The trainer had an excellent tailored training style – was very knowledge and the course enjoyable'.

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Liz Keene

Liz Keene

Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...

Workshop also delivered by:

Building High Performing Teams   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

There are many building blocks you’ll need to  put in place if you are to build a high performing team. In this highly practical and interactive workshop we will explore the importance of aligning everyone’s effort behind a common purpose, showing you how to set clear and measurable goals. Quite often the real challenge with building a high performing  team is keeping performance on track. Our aim is to give you a set of frameworks and skills that will enable you to lead effective feedback and coaching conversations in a way that ensures goals and priorities are achieved.

Who is this workshop for?

This workshop is suitable for anyone who is responsible for getting the best possible performance out of others.

Learning objectives

Recognise the different building blocks of team performance

  • Exploring the time line and milestones associated with building a high performing team
  • Identifying your role at different stages along the timeline,
  • Identifying different challenges at each stage

Build a strong psychological contract with your team

  • What does it take to build a team that wants to do a good job for you?
  • Balancing inputs and outputs, the foundations of the Psychological contract

Align the team behind a common purpose - creating and communicating a project / strategic narrative that informs, inspires and empowers others 

  • Building an inspiring narrative – building clarity of purpose and outlining responsibilities
  • Setting goals, agreeing workflow, delegating effectively

Understand the different types of “check-ins” you will need to master to keep performance on track

  • The qualities of a great check in conversation – what does success look like?
  • The different conversations you will need to have,  work status updates to well being check ins
  • Preparing for each check-in - identifying target outcomes
  • Structuring the check-in using a framework approach
  • Addressing underperformance and leading the turn around conversatio
  • Personal action planning - what will I now do differently?

Feedback

'The trainer's knowledge was overwhelming.  Every problem/topic that anyone wanted to discuss, the trainer could relate to her own personal experience and also give the theory behind the issue, applying practical tips to overcome the issues'.

Cost 

Full day workshops start from £2395.

 

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Building Resilient Teams   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview  

Employees with high levels of resilience foster higher morale, drive productivity and contribute exceptional levels of performance. In other words, resilient employees create organisations that thrive. This highly interactive workshop offers managers the opportunity to master the mind-set, behaviours and skills associated with effective resilience. All of which will prove invaluable during demanding and challenging times. Managers will learn how to develop and improve their own resilience levels as well as those of their team, in even the most challenging of situations.

Who is this workshop for?

The workshop has been designed for Leaders who feel they need extra confidence and new tools to demonstrate and build on their resilience skills.

Learning objectives

Understand what resilience looks like and the contribution it can make to overall team performance

  • Resilience health-check – how are we doing? Identifying current non resilient behaviours
  • What does a resilient team look like? Identifying specific and tangible behaviours that demonstrate resilience

Identify and model the core competencies associated with resilience

  • Your role as a role model – giving licence to practice to others
  • Personal resilience health-check – how are you doing ?
  • The six competencies of resilience
  • The importance of self-care during periods of high demands and pressure 

Help those around you to thrive during periods of high output demands, uncertainty and change

  • How to lead a coaching conversation that addresses  low resilience levels in others
  • Building accountability for resilience across the team
  • The role for group problem solving and peer to peer coachin
  • Personal action planning - what will I now do differently?

Feedback

'I liked how Ally related to her own experiences.  Kept an energetic atmosphere and get the group well engaged.  Very knowledgeable - could tell a lot about us in a short space of time'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Coaching and Mentoring Skills   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Mentoring and coaching in the workplace have been shown to bring enormous benefits. In this practical and highly interactive workshop we will show you the similarities and the differences between the two personal development tools. We will provide a framework for each giving you multiple opportunities to try out the techniques in a stretching yet supportive environment.

Who is this workshop for?

This workshop is suitable for anyone who is responsible for getting the best possible performance out of others.

Learning objectives

Understand the differences between coaching and mentoring

  • What is coaching & mentoring, in what way are they similar, in what way are they different?
  • Exploring coaching and mentoring and their value and importance in team performance

Understand the role for coaching and mentoring in building high performing teams

  • Making the time and identifying opportunities to coach and mentor – recognising the investment pay off return

Master a variety of different coaching and mentoring models

  • GROW, Help me find the answers, Touchline coaching
  • Career mentoring, spot mentoring, development mentoring

Develop your coaching and mentoring skills to help build the performance of those around you

  • Developing your questioning and listening skills
  • How to guide useful and meaningful conversations
  • Identifying clear actions, outcomes and goals and encouraging accountability
  • Understanding different personality styles and their implications on your coaching and mentoring style
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Conversations That Count   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Engagement levels, motivation levels, performance levels and general wellbeing can all be improved through the quality of conversations that are happening around your organisation. Are the conversations happening? If they are, are they happening in a way that brings the results you want? In this workshop we aim to show you the conversational skills, tools and techniques you’ll need to master if you're to get the best out of your relationships with those around you.

Who is this workshop for?

For any manager, new or experienced, responsible for the performance of others.

Learning objectives

The importance of conversations within the workplace

  • What types of conversations should we be having?
  • Why do we avoid conversations? What are the consequences of avoiding the conversation?
  • Know when to have each type of conversation and how to prepare for each conversation
  • Preparing for each conversation - identifying target outcomes, defining the purpose 

Structuring your approach to each conversation

  • Finding the right frame and the right language
  • The do’s and don'ts when opening up a conversation
  • The role for rapport, how to build it and how to repair it if necessary
  • How to steer a conversation using a structure or framework  

Demonstrate the skills needed to lead effective conversations

  • Controlling the emotional temperature of the conversation
  • The role for non verbal communication - the tone of your voice, your facial expressions and body language
  • The role for active listening, reflective listening and summarising 

Identify and handle some of the more common conversation challenges

  • Establishing and maintaining rapport through the more challenging conversations
  • Remaining outcome focused when faced with disruptive behaviour
  • The central role for emotional intelligence in difficult conversations
  • Action planning and following through on target outcome
  • Personal action planning - what will I now do differently?

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Delegation Skills   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Delegation is one of your most valuable management tools.  Done well, it saves you time, allowing you to focus on more of your longer term and more strategic tasks. It also helps to stretch, develop and motivate your team at the same time as getting the job done.  For you and your team, that means increased job satisfaction and greater success.  In this workshop, you’ll learn how to select the right tasks and the right people for delegation.  You’ll discover practical tools and techniques that will take you from the brief to the final appraisal of completed work.

Who is this workshop for?

If you’d like to increase job satisfaction and productivity – for both you and your team – this delegation skills workshop will show you how.

Learning objectives

Know when it’s appropriate to delegate – and when it isn’t

  • Delegation versus dumping – the fundamental differences
  • Identifying the tasks that can be delegated and the tasks that can’t
  • How to identify the right person for the task
  • Proactive versus reactive delegation – the right time for each

Get the brief right first time

  • How to create a brief that’s simple yet thorough – from big picture to detail
  • The role for milestones, timeframes and deadlines
  • How to check understanding and confirm buy-in
  • The missing steps – modelling, coaching and shadowing the task
  • Engage the other person and be sure they’ve understood the task

Coach effectively from the touch line without getting too involved

  • Know when to intervene – and how – and when to keep your distance
  • Why you need to stay available, the role for touch line coaching
  • How to fight the control freak instincts and the dangers of abdication 

Consolidate learning on completion of a task

  • Giving meaningful feedback that closes the delegation loop
  • Establishing a blue print for future wor
  • Personal action planning - what will I now do differently?

Feedback

'Really good trainer, great knowledge, high energy'.

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Liz Keene

Liz Keene

Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...

Workshop also delivered by:

Driving Team Accountability   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

The levels of accountability a team demonstrates will have a considerable influence on how successful they are. But building accountability into your team’s mindset can sometimes be the most challenging part of managing others.  However it’s a necessary mindset and one that needs to be cultivated right across your organisation. So what steps can you take to make sure it becomes part of your team’s DNA?

Learning objectives

  • Understanding the three pillars of accountability - the set up, the check in, the review
  • Setting up accountability – exploring and agreeing individual objectives, empowering others to achieve
  • Guiding and supporting accountability through performance check-ins, coaching and feedback
  • Recognising achievement and celebrating the accountability mindset
  • Addressing failure to deliver, encouraging accountability by tackling the more challenging conversations

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Effective Facilitation Skills   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

An effective facilitator is someone who can use a process to guide a conversation to a desired outcome. However the real skill in facilitation lies in the facilitator’s ability to encourage and stimulate individual contribution, the same time as understanding and managing complex and sometimes challenging group dynamics. Whether you are responsible for running team meetings or client meetings, developing strategies or running brainstorming sessions, mining for insight or opinion – your facilitation skills will be the ultimate determinant of success. In this tailored and interactive workshop we will give you the skills and tools you need to ensure you facilitate meaningful and output focused meetings.

Who is this workshop for?

This workshop is suitable for those running both internal and external meetings where the quality of  both the experience and the outcome are critical.

Learning objectives

What is it we want to achieve and how do we want to get there?

  • Setting the ground rules and objectives of the meeting
  • Pushing for clarity in terms of the desired outcome and desired behaviours
  • Exploring examples of preferred and non-preferred behaviours – what do they look like?

The skills set of an effective facilitator

  • The need for flexibility of approach - recognising your personal style and what needs to be amplified or dialled down in different situations
  • Establishing credibility, rapport and trust with your first impressions
  • The value of pre prepared questions to give a focus and structure to the meeting, avoiding the scripted Q and A
  • Different types of questions and when to use them, developing contribution that has depth and meaning
  • Active listening, hearing the second conversation running under the first conversation

How to influence the conversation without dominating or oversteering

  • Encouraging contribution from others, managing over and under contribution
  • Challenging the opaque, the broad, the vague and the shut down
  • Reading the room – managing interpersonal and group dynamics, recognising politics
  • Mining for conflict, flushing out real opinions and challenging contributions

Understanding group dynamics – recognising and managing challenging behaviours

  • What differences can I expect to see in terms of behaviours and preferences?
  • What challenges might those differences bring – when to let preference play out and when to step in
  • Reading the room –recognising non-verbal communication and its influence in a group setting
  • Recognising and resetting the emotional temperature in the room
  • Personal action planning - what will I now do differently?

Feedback

'Liz is a great trainer - felt very relaxed and willing to be open during the session.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Liz Keene

Liz Keene

Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...

Workshop also delivered by:

Effective Mentoring Skills   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Mentoring is a unique personal development tool that brings benefits to both mentor and mentee. For the mentee, a personal and engaging relationship provides a safe environment to discuss ideas and stretch professional capabilities. For the mentor, an open and honest dialogue gives a forum for motivation, guidance and support. The objectives and boundaries for the relationship are important to understand and this session will give you, the mentor, the skills you need to create and grow effective and lasting mentoring partnerships.

Who is this workshop for?

If you are keen to understand more about mentoring relationships, whether as part of a formal mentoring programme, or are simply utilising this type of relationship with your team, this workshop is right for you. Suitable for beginners through to more experienced mentors, we tailor the content to ensure that you leave the sessions equipped with new tools and knowledge to use when back in the workplace.

Learning objectives

Understand the psychology behind mentoring relationships, and the importance of getting it right

  • What can a mentoring relationship deliver?
  • The role, responsibilities and expectations of the mentor and the mentee
  • Exploring the critical skills and mind-set of a mentor 

Establish effective mentoring relationships – the role for fit and focus

  • The role for mentor / mentee matching
  • Exploring the different types of mentoring
  • Managing the mentoring relationship – initiation, development, maturity and redefinition
  • What skills and experience can a mentor bring to the relationship?

Use a structured framework to develop mutually effective and engaging relationships

  • Ensuring the mentee sets the mentoring agenda
  • Exploring needs, defining challenges, ambitions and goals
  • Guiding and steering conversations
  • Building insights, ensuring tangible outcomes and actions I

Be prepared for challenges in mentoring journeys

  • Exploring potential pressure points within the relationship
  • Tackling some typical challenges
  • Knowing when to suspend or conclude mentor mentee relationship
  • Personal action planning - what will I now do differently?

Feedback

'The trainer really knew what she was talking about and was warm, inclusive, responsive, inspirational and everything a brilliant trainer should be.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Embedding Values and Behaviours   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

If you want your employees to fully engage with a values exercise and ensure they are embedded within your organisation, then they have to mean something. People have to believe that if they demonstrate the values there will be tangible benefits for them as individuals, as well as for their team and ultimately for the organisation. This high energy, interactive and practical workshop will help individuals to understand, recognise and model your values. Delegates will explore how to bring the values to life in their everyday roles ensuring full understanding of the values and the role they play in supporting organisational performance.

Who is this workshop for?

This workshop is suitable for managers looking to understand, embed and model the organisation’s values and behaviours.

Learning objectives

Demonstrate an understanding of the organisation’s values and their intended benefits

  • Exploring our values and their supporting behaviours
  • What do they look like? Deep diving into our understanding of the values
  • What benefits do the values bring to the organisation, to our customers, and to me as an individual?

Understand what each value looks like, identifying positive and negative indicators

  • Demonstrate how you can model the values as you go about your day-to-day responsibilities
  • Exploring values in action:
    • When have I demonstrated each of the values? What story can I share?
    • When might I have compromised a value? What story can I share?

Demonstrate how the values can be absorbed into and support everyday performance

  • Which values are most relevant to me and my team right now?
  • What difference will they make to what we do and how we do it?
  • Building commitment to the values across the performance management cycle - from recruitment to on-boarding, from 1:1’s to appraisals

Ensuring our values embed across the organisation

  • Recognising and rewarding our values in action
  • How can we keep the values front of mind moving forward
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Tracey Rotsey

Tracey Rotsey

Tracey Rotsey BA PG Dip is an accomplished learning and development practitioner, trainer and coach with over 13 years commercial experience in both the private...

Similar Workshops

Everyday Coaching   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Finding the time to build coaching conversations into your already stretched day can be a challenge. In this practical and highly interactive workshop we aim to show you just how easy it can be. We’ll show you how to recognise a coaching opportunity, how to structure a coaching conversation and what to do when the conversation becomes more challenging than you had anticipated. You will learn how spending just a few minutes each day coaching your team can make a significant impact on both their performance and their motivation. You will come away from the workshop with a variety of quick and easy to implement coaching tools that will make a significant impact on your team’s performance.

Who is this workshop for?

This workshop is suitable for anyone who’s responsible for getting the best possible performance out of others.

Learning objectives

Understand the key competencies of effective coaching

  • What mind set will a great coach demonstrate?
  • What skills will a great coach demonstrate?

Identify the different coaching opportunities you can find in a typical working day

  • Everyday coaching techniques – touchline coaching, on the job coaching and help me find the answers
  • The role for crisis coaching
  • When is GROW an appropriate tool to use

Structuring conversations in a way that brings benefits to others

  • Framing the conversation, getting started
  • Applying diagnostic skills – questioning and listening
  • Replaying understanding, digging deeper
  • Steering conversations to solutions and actions 

Developing accountability in others

  • Exploring what coaching isn’t - avoiding your super hero, fix it and rescue tendencies
  • Knowing when to challenge raising the potential for discomfort in the conversation
  • Tackling apathy and inertia
  • Personal action planning - what will I now do differently?

Feedback

'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful'.

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Feeback Essentials   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Well timed, well thought through and well delivered feedback can have a substantial impact on both motivation levels and organisational performance. Whether you are simply reinforcing the things that are done well or tackling issues that are affecting an individual’s performance, feedback is a competency that demands a certain level of skill. We often put off giving feedback believing we are simply too busy or in some instances we are just not sure how to say what needs saying. In this highly practical workshop we will give you frameworks, tools and techniques to show you how to prepare and deliver feedback in a way that motivates others.

Who is this workshop for?

If you’re responsible for giving feedback to others and you’d like some practical tools and tips for success, this workshop is suitable for you.

Learning objectives

Identify the different feedback opportunities that exist

  • From check-ins to appraisals, the informal and more formal opportunities to give feedback
  • The value of real time, everyday feedback
  • The impact of giving meaningful and motivational feedback
  • The danger of not tackling issues before the tipping point 

Prepare for and structure an effective feedback conversation

  • Defining what it is you want to say, building clarity around your messaging
  • A framework for structuring the feedback conversation
  • Building your message, evidence, impact, change narrative
  • Getting your language, tone and non verbal communication right

Address both competency and behavioural issues constructively

  • What areas of performance should we be feeding back on?
  • Tackling behavioural issues. Recognising the role for behaviour in overall performance 

Anticipate challenging reactions and respond using Emotional Intelligence

  • Disengagement and shutdown – how to recognise them and what to do next
  • Tips for keeping it positive and constructive
  • Common feedback disrupters – how to recognise and manage challenges
  • Action planning and coaching for long term sustainable improvement
  • Personal action planning - what will I now do differently?

Feedback

'This course will certainly benefit the non managers as well as managers in any organisation. Everyone should be encouraged to provide feedback to their colleagues, managers, speakers/authors/reviewers and suppliers.  The trainer is excellent, so observant and practical'.

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

First Time Manager   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

The transition into management is exciting but major challenges await the unprepared. This interactive workshop for new and aspiring managers will support you through the process, helping you understand the role and choose the management style that is right for you.

Who is this workshop for?

This workshop will suit anyone making their first steps into a management role. It is also suitable as a refresher for more experienced managers who have had little or no formal training.

Learning objectives

Demonstrate your understanding of the role of manager and the responsibilities it brings

  • What does the role of manager involve?
  • Exploring the processes and frameworks that support me in my new role
  • Making the move into a management role – what can I expect?
  • The early day challenges and how to overcome them

Appreciate the different management styles that exist and how to choose the right one to suit the person and the situation

  • Your instinctive management style and it’s potential impact
  • Defining the impact you want to make in your role as manager
  • How to adapt your management style for different people and situations

Use a variety of different tools and techniques to get the best out of those around you

  • Building relationships, setting boundaries, agreeing objectives
  • Building personal credibility, your role as role model
  • Getting off to a good start – management 101
  • Effective work flow management – balancing your new responsibilities
  • Making time to manage the work flow and build the skills sets of your team
  • Exploring some early days management challenge
  • Personal action planning - what will I now do differently?

Feedback

'Having step by step instructions of how to approach situations will certainly make it easier to respond to various scenarios.  It helped re-focus what is important and how it can be achieved'

Cost 

Full workshops start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Giving and Receiving Feedback   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

A high-performance culture is shaped by your employees’ ability to both provide and receive appropriate, timely and meaningful feedback. For some this can be a challenging experience as we anticipate the discomfort that can sometimes arise as a result of a feedback conversation. The workshop will explore how to prepare and deliver feedback in a way that motivates and develops others. It will also explore how to remain engaged and open minded when on the receiving end of feedback.

Learning objectives

Developing a feedback culture – why it’s important and how to deliver it

  • The central role for feedback in driving a high-performance culture
  • Our experiences to date – where have we got it right? Where can we improve?

 How to remain open minded and engaged when on the receiving end of feedback

  • Developing your listening skills and your questioning skills
  • Using positive verbal and non-verbal behaviour
  • Ensuring you have your say and that the feedback is a two-way discussion
  • Agreeing clear, realistic and measurable objectives moving forward

How to prepare for and deliver meaningful feedback to others

  • The role for positive feedback - reinforcing the things that are done well
  • Recognising when it is appropriate to address your concerns
  • Planning your approach, shaping your message
  • Structuring your message - feedback, example, impact and change needed
  • Considering the role for language, tone and timing
  • Keeping it positive and constructive, avoiding prescriptive feedback
  • Supporting improvement through action planning

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Leading and Managing Change   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Change has become an increasingly common part of everyday life.  Some changes are so organic they are hardly felt, whilst others have a resounding impact. How you lead and communicate change will have a significant impact on the motivation and buy-in levels of those around you. This highly bespoke workshop will empower you with tools and techniques to support you and your team through the change management process, whether it be a quick win, short-term change or a more structured and wider reaching, longer-term change. 

Who is this workshop for?

If you’re responsible for designing, leading or implementing change, you’ll find this workshop invaluable.

Learning objectives

Recognise the different stages of the change process and know what best practice looks like

  • The change management journey – defining the vision, preparing for the change, developing a change plan, implementation, sustaining the change, measuring and highlighting impact, making change stick

Communicate the right messages to the right people in the right way at the right time

  • The importance of the communication plan and the role for consistent and joined up messaging
  • Building the change narrative –being clear about the benefits , the challenges  and the support
  • Influence engagement and gain buy-in from key stakeholders

Identify the different reactions to change and how to handle them

  • Resistance to change – why it happens and how to recognise it
  • The change timeline and the six different stages of concern
  • The process for overcoming resistance to change
  • The process of transition – helping others through the change
  • Making change stick – from quick wins to refinements

Offer emotional and practical support to those that need it

  • Recognise and overcome resistance to change, keeping the plan on track
  • The process of transition – helping others through the chang
  • Personal action planning - what will I now do differently?

Feedback

'Lots to think about, prompted ideas for change'

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Managing Difficult Conversations   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop Overview

No one relishes the thought of a difficult conversation and most of us have at some time invented interesting strategies to try and avoid them! In this workshop we aim to develop both your confidence and competence in preparing for and managing your more challenging conversations. We show you how to deal with difficult issues whilst at the same protecting and maintaining healthy working relationships. We explore the skills and frameworks necessary to help you understand how and why conversations become challenging. Most importantly we will show you how to respond effectively when the conversation becomes passive aggressive, combative or confrontational. You will leave understanding how to transform difficult conversations into opportunities to help you get the best out of the people you work with.

Who is this workshop for?

This workshop is suitable for anyone who wants to improve their working relationship with others.

Learning objectives

Turn a difficult conversation into an opportunity to strengthen a relationship

  • What do we mean by ‘difficult’? What can make the conversation challenging?
  • Difficult conversations you might expect to have
  • The re-set conversation, the turnaround conversation and the last chance conversation 

Prepare for a conversation with a clear plan for a positive outcome

  • Planning your course of action – is the conversation necessary?
  • Preferred outcomes – what do you want to achieve?
  • How to structure your conversation for maximum impact 

Create a sense of collaboration that stimulates engagement

  • Your conversation tool kit – mind set, language, tone of voice, body language
  • The power of a collaborative approach – agreeing action plans and commitments

Respond to the emotions of others with high levels of Emotional Intelligence

  • Reactions – what to expect and how to manage them
  • Maintaining rapport at all times
  • Building your own Emotional Intelligence tool kit
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Tracey Rotsey

Tracey Rotsey

Tracey Rotsey BA PG Dip is an accomplished learning and development practitioner, trainer and coach with over 13 years commercial experience in both the private...

Managing Remote Teams   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

One of the biggest misconceptions about managing remote workers is that it requires an entirely different skills set. There is no doubt it does require adjustments to the way your people are managed, but fundamentally the skills set is the same.  Adjustments include putting in extra effort to cultivate a positive team dynamic and ensure remote workers feel connected to other colleagues. It also requires a tighter and more explicit set of agreements in terms of communication and work flow management. In this tailored and highly practical workshop we will focus on the tools and techniques needed to develop a high performing remote team. You will come away from this workshop with a highly practical blueprint that will ensure you lead your remote workers to success.

Who is this workshop for?

This workshop is suitable for anyone who’s responsible for getting the best possible performance out of remote team members

Learning objectives

The fundamental principles of effective people management

  • The role for the Psychological Contract in managing your remote workers
  • Developing clearly defined roles and accountabilities, setting tangible and meaningful objectives
  • Briefing out work in a way that supports peak performance
  • Flexing your approach to individual needs, recognising there is not one size fits all 

What adjustments need to be made for managing remote teams?

  • Staying connected – building water tight communication practices, deciding appropriate platforms, purpose and frequency
  • Staying aligned – the need to overcommunicate goals, strategies, actions and outcomes
  • Staying engaged – ensuring remote workers feel part of the team, maintaining team spirit 

Building performance through remote coaching and mentoring

  • Behaviours that support the development of your team, and those that undermine development
  • Everyday coaching conversations that build performance and motivation
  • Measuring success – commitment, buy-in and remote action plans 

Tackling performance issues

  • How do we stay close to performance without over managing?
  • Setting up performance dash boards, agreeing your dash board warning indicators
  • How to have difficult feedback conversations
  • Agreeing and monitoring action plans to get performance back on track
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Recruitment Essentials   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Finding the right person for a role can be a challenging and time consuming experience. From shaping the role profile right through to making the final decision, there are a number of different steps involved that anyone involved in the recruitment process needs to master. In this highly practical workshop you will be given a thorough grounding in the competencies and behaviours associated with effective interviewing.

Who is this workshop for?

If you’re new to management, or if you’d like a refresher on the essentials of interviewing, this practical workshop will give you all the guidance you need.

Learning objectives

Understand and apply your organisation’s policy and processes

  • A review of the recruitment policies and processes within your organisation
  • Where do we do well ? Where do we need to improve?
  • The role for equality and diversity
  • Bias beware – identifying the role unconscious bias can play at every stage of the recruitment process

The competency based approach to interviewing

  • How to identify the competencies needed for a role
  • Preparing questions and tasks ahead of the interview
  • How to probe and ask questions that really test suitability for the role

The difference between testing technical competence versus behavioural competence

  • What role should behaviour and attitude play in the recruitment process? 
  • Innovative ways of exploring behaviours and attitudes 

Selecting the right person for the job – making decisions that are best for everyone

  • What factors do we take into consideration when we make our decision?
  • Removing unconscious bias from decision making
  • How to give valuable and actionable feedback to all candidate
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Similar Workshops

Strategic Thinking   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Using tried and tested strategic thinking techniques we will focus your thinking on how to future proof your business taking into consideration the threats and opportunities that exist around you. We will explore how to take a balanced, objective overview of your organisation or team; pinpointing just where the growth potential and pressure points might be, and unveiling the pitfalls for those of you who feel that urgent operational work should take priority over the important, long term strategic work.

Who is this workshop for?

This practical workshop is ideal for anyone who wants to generate strategic ideas and solutions.

Learning objectives

Understand and apply the concept of strategic thinking

  • What is strategic thinking? How much of a priority should it be?
  • The dangers of not having a strategy
  • Exploring the different stages of strategic thinking – strategic thinking, strategic decision making and strategic planning

Practice various strategic thinking tools and techniques

  • The value of a PESTLE analysis
  • The role for the SWOT analysis
  • When is scenario planning a suitable strategic thinking tool?
  • Creative thinking and innovation techniques for generating ideas and deciding strategy
  • Practice various strategic thinking tools and techniques

Understand and demonstrate the role for insight and innovation

  • How does insight help the strategic thinking process?
  • What insight would help us decide our strategy?
  • Building awareness of the fundamental opportunities and issues driving your business

How to turn your strategy into tactics

  • What does a great strategy look like?
  • Turning your strategic thinking into a measurable and tangible strategic plan
  • Why strategies fail – the 5 most common reasons strategies will fail
  • Personal action planning - what will I now do differently?

Feedback

'Very clear and charismatic and good at tailoring feedback individually' 

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

The People Manager's Toolkit   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

To be a successful people manager you’ll need to develop a diverse set of skills, some of which will feel more natural and instinctive than others. This highly practical one day workshop offers both new and experienced managers the opportunity to explore the fundamental principles of effective people management. We will show you how to shape a robust approach to people management, one that stretches performance and builds skill and motivation levels right across your team. You will be given the opportunity to analyse your own management style and examine the impact this style will have on the way you motivate and manage others.

Who is this workshop suitable for?

This workshop is suitable for anyone who is responsible for getting the best possible performance out of others. The workshop is a suitable refresher for those that are currently managing, and also a thorough introduction for those that are new to management.

Learning objectives

Build strong psychological contracts with your team members in a way that drives performance

  • Understanding the role and key responsibilities of a people manager
  • Balancing the demands of the task with the demands of the people
  • Using your own experiences to understand the value of the psychological contract

Adapt your management style to the individual needs of your team members

  • Recognising different management styles and the impact each style will have on your team
  • Exploring your own style and the implications of such a style
  • The danger of overplaying your management style
  • Knowing when to and how to adapt – building flexibility into your management style

Build and manage performance around you

  • Mapping the performance management cycle
  • Communicating roles and responsibilities, objectives and expectations
  • Monitoring and reviewing performance against objectives
  • Briefing out work in a way that builds accountability and encourages empowerment
  • Everyday coaching conversations to build competence, confidence and motivation

Handle challenging performance situations

  • Improving your feedback skills - developing your interpersonal and communication skills
  • The role for positive and constructive feedback, avoiding prescriptive feedback 
  • Course correction – keeping performance on track, initiating difficult conversations with a positive and collaborative mindset
  • Personal action planning – what will I now do differently?

Feedback

'Warm, assertive and empathetic, the trainer is obviously very knowledgeable – a great example of what I’m aiming for'  

Cost

Full day workshops start from £2395.

 

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Assert Yourself   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Assertiveness is a key yet complex skill to master. It is the ability to express yourself, your views, opinions and your rights in an open and non-confrontational way, whilst at the same time demonstrating respect for others.  In our workshops we explore what assertiveness looks like, showing how it differs from aggressive, passive aggressive and passive behaviour, giving practical pointers on specific verbal and non-verbal assertiveness techniques.  If you find saying ‘no’ a challenge or you shy away from sometimes necessary confrontation this workshop will give you the tools, and the confidence, to change your behaviours – resulting in a more assertive, professional and productive you.

Who is this workshop for?

This practical workshop is suitable for anyone who knows they’d be happier and more productive at work if they could be more assertive.

Learning objectives

Explore the benefits of becoming more assertive

  • What does assertive behaviour look and sound like, how can becoming more assertive help?
  • How assertiveness differs from other forms of communication
  • Different communication styles and their impact – passive, passive aggressive, aggressive and assertive
  • Your rights and responsibilities as an assertive person 

Model assertiveness through effective language, body language, facial expressions and your voice

  • Assertive language – remaining neutral whilst being transparent and explicit
  • Body language, voice tonality and facial expressions that help when you are voicing your views

Remain assertive even when faced with resistance, dissonance or push back

  • Managing the unrealistic expectations and excessive demands of others
  • Turning up the assertiveness volume – empathic, basic and consequence assertion
  • Conflict and confrontation – how to stay in control of your communication when the conversation heats up
  • Practical techniques for dealing with challenging situation
  • Personal action planning - what will I now do differently?

Feedback

'The most useful part of the training was the role-play then feedback and discussion; then the chance to role-play again, putting into action what we learnt from the feedback.  The trainer was extremely experienced and knowledgeable, as well as making you feel very relaxed'.

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Building Effective Working Relationships   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Establishing and maintaining effective working relationships is an important part of organisational success. From working well as a team, to working successfully across teams and to working with both external and internal stakeholders: relationships are key. This workshop will give you the tools you need to be collaborative, constructive and transparent in the way you build and maintain your relationships. We focus on the importance of investing in building relationship credit through both social and professional generosity. We’ll also focus on how to keep relationships on track and what to do if it looks like there is a danger they might derail. We explore real life scenarios and leave you with action plans to take back to the workplace.

Who is this workshop for?

This workshop is suitable for anyone who wants to enhance their working relationship with others.

Learning objectives

Amplifying team performance through effective relationship building

  • What does a great working relationship look like?
  • What are the responsibilities of both parties?
  • Building relationships by investing in effective relationship credit
  • How can we be proactive and build relationship credit, how can we be reactive?
  • The role for professional and social generosity – how well are we doing?
  • How well am I doing?

 The benefits of building a flexible working style

  • How does your working style and preferences impact on others?
  • Building self-awareness and an understanding of our behavioural wake
  • Building self-awareness, seeing how others see us
  • Adapting our approach for different situations and different personalities

 Exploring some of the most common relationship challenges

  • Exploring the five sources of relationship challenge
  • Identifying behaviours that encourage problem solving and those that derail it
  • Encouraging empathic collaboration when relationships aren’t firing as well as we’d like
  • Using a collaborative and constructive approach when addressing relationship challenges – framing difficult conversations
  • The role for the locus of control when problem solving
  • Maintaining your resilience and emotional intelligence in challenging situation
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Building Personal Resilience   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

In this highly interactive workshop we explore how to stay motivated and committed when the going gets tough. We will focus on approaches and strategies that will help you to build your resilience; showing you how to turn problems into opportunities and how to react positively when under pressure. Delegates will explore how to use a variety of different resilience tools, all of which will help to maintain an optimistic and constructive mind-set.

Who is this workshop for?

This workshop is suitable for anyone who wants to add some additional techniques and tools to their personal resilience toolkit.

Learning objectives

Understanding the role for resilience in the modern workplace

  • What is resilience? What are the key behaviours and mind-set associated with resilience?
  • When do we need to call on our resilience? Exploring your current personal challenges

Recognise your non-resilient behaviours and the damage they can do

  • Understand the importance and benefits of becoming resilient
  • Recognising our non-resilient behaviours – from negative self-talk to other cognitive distortions
  • Exploring the unintended consequences of non-resilient behaviours

Know how and when to use specific resilience tools to help you tackle challenges

  • Exploring the resilience framework – the building blocks of resilience
  • Self awareness, self management and self care
  • How to deal with difficult or challenging situations and people
  • Building your assertiveness skills – influencing others, managing preferred outcomes
  • Enhancing your creative thinking and problem solving skills

Apply specific resilience techniques to your current challenges

  • Building an action plan for tackling your personal challenge
  • Personal action planning - what will I now do differently?

Feedback

'Lots of topics covered without feeling rushed.  Happy to hear anecdotes of particular situations and advise appropriate action.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Building Team Performance   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Using a variety of different tools and techniques we will encourage you to assess your own and your fellow team member’s communication style as well as overall work behaviours and preferences. This exercise will help the team identify and harness the skills sets and preferences of the whole team, also pin point the potential pressure points that may exist within the team dynamic. Prior to the workshop all participants will have completed a Myers Briggs Type Indicator profile which will then be explored further during the workshop.

Who is this workshop for?

This workshop is designed for anyone who works as part of a team and values the importance of building relationships within the team.

Learning objectives

An increased understanding of your behavioural wake and the impact this has on those around you

  • Understanding the Myers Briggs Type Indicator and it’s role as a behavioural assessment tool
  • Overview of the 16 different preferences
  • The role for the preference clarity index
  • What are our individual preferences? What impact do I make?

An increased understanding of the behaviours and work preferences of those around you

  • The influence of preference in inter team dynamics
  • Plotting team preferences and exploring associated behaviours
  • Identifying our strengths, harnessing those strengths
  • What happens when we have the same, opposite and different preferences?

Understand team pressure points and what we need to do to work better as a team

  • The influence of preference in inter team dynamics
  • Identification of potential pressure points
  • Exploring the issues and challenges associated with these pressure points
  • Developing our emotional intelligence as a team
  • Personal action planning - what will I now do differently?

Feedback

'Although very self-aware, reading my psychological profile has really confirmed to me the changes I need to make for myself to progress in work especially.  Very accurate'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

 

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Client Relationship Management   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

How confident are you that you are managing each of your accounts strategically, working towards targeted goals and managing specific pressure points? In this highly interactive and practical workshop you will be shown the essential principles of client relationship management. Working your way through the four different stages of any client relationship you will explore the objectives and challenges associated with each. You will be shown how to identify account growth opportunities and how to approach them in a way that strengthens your client relationships.

Is it right for me?

The workshop is suitable for anybody who is looking to maximise and strengthen client relationships.

Learning objectives

Manage client relationships through the four different stages

  • Mapping the client lifecycle through it’s four distinct stages
  • Understanding the purpose, expectations and challenges of each stage 

Proactive account management techniques to protect and develop existing relationships

  • Getting things off to a great start – defining deliverables and managing expectations
  • Avoiding the over servicing trap
  • Mapping the decision-making unit, decision-making process and decision-making styles of the client team
  • Identifying preferred working styles, adapting your style to client preference
  • The importance of check points and pit stops to check client satisfaction

Building a deeper understanding of client needs through effective questioning and listening skills

  • Steering conversations from the operational to the strategic, consultative questioning techniques
  • Listening for hooks to identify further account development opportunities 

Identify strategies to help develop maximum commercial return

  • Recognising account growth opportunities, developing an account growth strategy
  • Demonstrating benefits and value of your different solutions and propositions
  • Closing potential new business, negotiating the right deal 

Identify and manage potential account Gremlins

  • Handling typical client challenges - putting the Gremlins back in the box
  • Overcoming resistance to new ideas and opportunities
  • Personal action planning - what will I now do differently?

Feedback

'Alison is great at understanding our problems and showing the solutions'

Cost 

Full day workshops start from £2395.

 

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Driving Personal Accountability   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Accountability – typically defined as the desire to take responsibility for results – is one of the key behaviours responsible for driving organisational performance.  In this interactive and highly practical workshop we encourage delegates to explore those factors that can undermine or derail accountability in the workplace. At the same time we identify the mind set and behaviours we all need to demonstrate to ensure true accountability takes place.

Learning objectives

  • Exploring accountability – what does it look like? why does it matter?
  • Identifying the challenges low accountability can bring to the workplace
  • What are the key behaviours and mindsets associated with accountability?
  • Personal check-in – how am I doing?
  • Identifying tools to help you develop your personal accountability

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Influencing, Persuading & Negotiating   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Negotiation, persuasion and influence are all closely linked communication skills that have a significant impact on your ability to build successful, collaborative and productive working relationships. Whether you are dealing with internal stakeholders and colleagues, or external suppliers and clients, your ability to influence, persuade or negotiate will have a significant impact on your success. This interactive and highly practical workshop will give you the tools and frameworks you need to help you influence the thinking and behaviour of others (even the more challenging ones!). Working with personal case studies you will be given an opportunity to test out the tools and techniques in a stretching and supportive environment.

Who is this workshop for?

This workshop is suitable for anyone whose role involves convincing and influencing others.

Learning objectives

Exploring the core differences between influencing, persuading and negotiating

  • Rapport as the building block to everything, understanding the role for social and professional generosity
  • Exploring your personal impact and how this impacts on your ability to influence others
  • First impressions that build credibility and authority
  • The central role for non-verbal communication – tone of voice, facial expressions and body language
  • The resistance scale – understanding how it builds through influencing to persuasion to negotiation

How to sell your ideas and convince people to say yes

  • The influencing framework –  structuring your approach and making your case compelling
  • The other person’s perspective – the second position and why it matters
  • Highlighting how the other person will benefit from your idea
  • Adapting your case to account for different preferences

How to handle resistance and pressure and build rapport at the same time

  • Encountering different levels and different types of resistance, resonant resistance and dissonant resistance
  • Turning resistance around through exploring and understanding the other side’s position
  • Remaining assertive, restating your case even under pressure
  • Your emotional intelligence and the role it plays in influencing preferred outcomes

Developing your negotiation skills for a successful outcome

  • Recognising a fixed position and the value of doing your homework
  • Preparing to negotiate – setting objectives and retreat positions, being creative with your strategy and your variables
  • The different stages of a negotiation and how to influence each stage
  • The role for the value tactic, recognising and responding to the tactics of other
  • Personal action planning - what will I now do differently?

Feedback

'The course has helped me focus on the anchor message, the use of language and being assertive.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Making Home Working Work   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A WEBINAR

Workshop overview 

As most of us make the inevitable transition to home working, we’ll have many questions about how to make it work. Our immediate focus will be on the operational considerations.  Checking we have the right set up and support to make the transition a successful one.  But what comes after the transition?  After you’ve been successfully set up?  Right now it’s the great unknown for many of us.  In this interactive webinar we will guide you through the different stages you'll need to consider if you are to make the move as painless and as productive as possible.  You'll have the opportunity to share your concerns and develop personal action plans to help maintain focus and motivation during what will be a challenging time for all of us.

What will it cover?

The Transition

  • Moving towards the new normal – the certainty of uncertainty
  • What’s lost?  What do we gain?
  • What are some of our biggest fears?

Establishing new ways of working

  • Building your new working from home routine and persona
  • Building an explicit contract with colleagues - what do we all expect, what do we all promise?
  • What should be included?
  • Balancing your personal needs with the needs of your colleagues and the business
  • What do we do if we experience a disconnect?
  • Identifying and building your virtual network

Sustaining focus and momentum

  • Acknowledging the need for a different form of self discipline
  • Recognising your potential self sabotaging behaviours
  • Recognising your personal circumstantial challenges, exploring solutions
  • Agreeing priorities and focus, flagging lack of clarity and drift
  • The central role for communication, developing the second position and positive intent mindset
  • The value of regular check-ins

Staying on track

  • What to do if you feel unsupported or isolated
  • The value of self coaching and developing a resilient mindset
  • Raising concerns and making recommendations

Prices from £750 plus VAT for two hours and up to 15 delegates

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Managing Challenging Relationships   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

The impact of a challenging relationship in the workplace can be far reaching. It can contribute to a loss of team morale, sense of disengagement and even a reduction in productivity. In this interactive and highly practical workshop we want to help you explore and address any challenging relationships you may be faced with and help you get things back on track. Whether it’s a communication challenge, a competing objective or simply a difference in working style, we’ll give you the time and tools you need to start a relationship ‘reboot’.

Who is this workshop for?

This workshop is suitable for anyone who wants to improve their working relationship with others.

Learning objectives

Define and understand the 5 main sources of relationship challenge

  • Exploring the five sources of relationship challenge – intention, incompetence, insensitivity, intrusion and inevitability
  • Mapping your own challenging relationships and understanding the source of the challenge 

Understand different reactions and responses to challenging relationships

  • Understanding the difference between an instinctive reaction and a considered response
  • Defining resonant and dissonant communication behaviours and the impact of each
  • Identifying your personal helpful and non-helpful behaviours 

The role for Emotional Intelligence in managing challenging relationships

  • Building your emotional intelligence toolkit
  • Understanding how to neutralise difficult situations, cutting off the dissonance loop
  • Learning when and how to apply different EQ tools 

How to maintain rapport when faced with dissonant communication

  • Stimulating communication in difficult situations
  • Identifying the ten most challenging behaviours and how to respond
  • Achieving congruence with language, tone and non-verbal communication
  • Maintaining an acceptable level of assertiveness and avoiding neural hijacking
  • Steering towards an outcome, avoiding outcome disrupters and derailers
  • Planning a personal strategy for dealing with ongoing or current relationships in need of a ‘reboot
  • Personal action planning - what will I now do differently?

Feedback

'This session will be very helpful in meetings and also in dealing with people on a one-to-one basis.  It was useful to have practical examples from the trainer on how she had dealt with issues in the past.'


Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Negotiation Skills   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

In this practical and highly interactive workshop, you will gain a thorough understanding of the essential principles associated with successful negotiation. You will be shown how to prepare for a negotiation, how to structure and control a negotiation and how to respond to the pressure and tactics often associated with more challenging situations. Our workshop will focus on your personal negotiation experiences and challenges with tailored negotiation case studies and role-plays. 

Who is this workshop for?

This is a highly practical workshop for those looking to improve their negotiation skills when dealing with clients and colleagues.

Learning objectives

Mapping the negotiations you are involved in and your experiences so far

  • What are my challenges?
  • The essential principles of effective negotiation

To define the steps involved when preparing for an effective negotiation

  • Who is it we need to negotiate with?
  • What are we negotiating about?
  • Preparing to negotiate, setting outcomes and options
  • Defining your strategy and tactics

To explore the structure of an effective negotiation

  • The seven step negotiation process
  • Preparation – what is it you are aiming for?
  • Exploration – asking questions to identify the other side’s need
  • Opening positions – placing value on your position
  • Pressure- the use of value and devalue tactics, incentive and sanction to bring about movement
  • Creative bargaining - the role for creativity in moving towards agreement, positioning your offer
  • Movement – the role for incremental movement and for placing value on movement
  • Settlement and closure - stimulating movement in deadlock, agreeing the outcome

To explore strategies for keeping the negotiation on track during deadlock

  • Understanding deadlock –using different assertion techniques to keep the negotiation moving
  • Being creative – are there any other outcomes that might work?
  • Recognising and responding to both high and low pressure tactics, understanding different negotiation strategies and personalities
  • Personal action planning - what will I now do differently?

Feedback

'An enjoyable course, giving me the time and tools to analyse where I can improve and make positive changes'

Cost

Full day workshops start from £2395.

 

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Networking that Brings Results   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Not many people look forward to networking due to its reputation for awkwardness and ‘what’s in it for me’ mentality. However, modern day networking can be highly productive and fulfilling – as well as important for growing your business and reputation.  Our workshops explore the concept of networking, the dos and don’ts, and offer you some tried and tested techniques to make you confident and effective. Together we look at everything from planning your approach and making initial contact through to following up and maintaining key links.  You’ll leave with a plan that is relevant to the right networking platform for you (e.g. online, face to face, through reputation management/PR) so you’re ready to get out there and expand your connections.

Who is this workshop for?

This motivational and practical workshop is suitable for anyone who’d like to take their networking skills to the next level for even greater business success.

Learning objectives

Identify and explore networking opportunities

  • Networking – what it is and why it’s worth doing
  • Barriers to networking and how to overcome them
  • Your existing network – mapping what you’ve achieved so far
  • How to move beyond your existing network
  • Networking objectives – what are you trying to achieve? 

Communicate confidently and compellingly

  • Your credibility zone – how you look, how you sound and what you say
  • Managing your credibility zone to make the best possible impression

Strike up a conversation and achieve rapport with contacts

  • How to engage your target
  • Three vital conversation skills – opening, steering and closing
  • Knowing what you want from a conversation and steer it in the right direction

Lead naturally from a ‘chat’ to an agreed business outcome

  • The art of influence – especially when dealing with figures of authority
  • The power of the follow-up – realising the potential of the connection
  • How to achieve long term networking success
  • Personal action planning - what will I now do differently?

Feedback

'I learnt a lot of useful, practical tips and had a chance to practice them'

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Personal Effectiveness   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

If you are serious about wanting to increase your personal effectiveness, then you have to start by taking an open and honest look at the way you are currently working. By building awareness of your behavioural footprint, and the impact this has on both you and others, you can identify where changes need to be made. In this interactive and highly practical workshop we will start by encouraging you to highlight your strengths and explore how these can be amplified even more. We will also focus on those personal behaviours that threaten to derail your effectiveness as well as the effectiveness of those around you. Finally we focus on how to “influence” those around you to work in ways that contribute to your personal success.

Who is this workshop for?

This workshop is designed for busy people who want to take control of their time and watch their personal effectiveness increase.

Learning objectives

Self awareness - building an understanding of your personal behavioural footprint

  • What tools are there to help me build an understanding of my footprint?
  • What’s it like to work with me? What are my strengths?
  • What happens when those strengths are overplayed?
  • What problems might I cause for others? What can I do about that?
  • Appreciating different working styles and the challenges of each

Defining success - your goals, your accountabilities and your deliverables

  • Building clarity, managing expectations and establishing priorities
  • Challenging ambiguity, questions to ask that remove lack of clarity
  • Managing your workload – why to-do lists don’t work
  • The role for the Action Priority Matrix – the 4 to-do lists that do work
  • Delivering on the big stuff – project management 101

Staying on track – managing self sabotaging behaviours and the rogue behaviours of others

  • Identifying common self sabotaging behaviours and building a strategy for better self management
  • Identifying how those around you can derail your effectiveness – from meetings to email to poor delegation
  • A framework to help you tackle the challenging behaviour of others

The role for resilience during challenging times

  • The impact a heavy workload and challenging situations can have on your effectiveness
  • Identifying non helpful, non resilient responses
  • Building your resilience mind-set and muscles
  • The role for assertive communication in your personal effectivenes
  • Personal action planning - what will I now do differently?

Feedback

'This course exceeded my expectations!  I’ve learnt a lot about my time management and now have tools to improve efficiency.  I will recommend all my team to attend future sessions of this course'

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Personal Impact   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Taking time out to focus on building your personal impact can bring many professional benefits. It can help you to build effective working relationships with your colleagues, raise your profile and credibility with key stakeholders and increase your influence right across your organisation. How often have you reflected on whether the impact you are making is the impact you intend to make? If you would like objective feedback on your current impact, as well as the opportunity to test your skills in a series of challenging and stretching situations, then this workshop is for you.

Who is this workshop for?

This is a highly practical workshop for anyone who wants to improve their ability to convince, influence and inspire.

Learning objectives

Define the professional impact you’re aiming for

  • What we mean by personal impact?
  • What opportunities do we have to make an impact?
  • What impact do I currently make? The credibility zone, first impressions and immediate impact

Verbal and non verbal messaging that reinforces your impact

  • The role for body language and it’s ability to reinforce or undermine your impact
  • Considering the role for your voice – tone, pace, pause and volume – and how to use it to maximum effect

Recognising how to adapt your approach to different situations and different personalities

  • The value of a flexible approach to communication
  • Recognising key differences and how to adapt your style to suit the situation and the personality

How to project assertiveness and confidence when under pressure

  • How to feel comfortable putting your point across, even in stretching and challenging situations
  • The role for assertive communication when building rapport and influence
  • How to remain assertive and in control when faced with specific dissonant behaviours
  • The role for emotional intelligence in helping you to maintain a positive impac
  • Personal action planning - what will I now do differently?

Feedback

'I’ve identified the body language that colleagues may misinterpret as my being disengaged and learnt how to rectify it. The trainer was brilliant – warm and engaging with obviously a wide range of experience.  Inspirational!' 

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Presenting with Impact   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

From monotone delivery to death by PowerPoint, we have all experienced boring and uninspiring presentations.  In this highly practical workshop the focus will be on the analysis of ‘live’ presentations helping us to explore what powerful communication really looks like.  We look at the need to flex and adapt our style to meet the needs of different audiences and different messages.  We focus on the role for preparation and structure in helping you develop confidence and deliver highly impactful and memorable presentations. This workshop also explores the art of creating and telling a great story, leaving behind bland business jargon and emerging with a message and presentation that people won’t forget.

Who is this workshop for?

This is a highly practical workshop for those with no formal presentation skills training or for anyone who’d like a refresher.

Learning objectives

Delegate presentations – how am I doing?

  • Delegates present a 5 minute prepared presentation which is then analysed by the trainer

Ensure your presentation is key-message driven, relevant and engaging

  • Getting started – what am I trying to achieve?
  • Preparation – what do I know about my audience?

How to present your ideas with logic using plain English and storytelling

  • Structuring the presentation – shaping your message for maximum impact
  • Effective openings and closes – grabbing attention and motivating action
  • High impact techniques – analogies, anecdotes, storytelling, visuals
  • Links and pauses – planning the detail to ensure fluent presentation 

Analyse and develop your presenting personality – from what you say, to how you say it

  • The language you use – keeping it simple, finding language that resonates with your audience
  • Body language – presenting with energy, building engagement
  • Voice – how tone, timing, pace and pauses can really make a difference
  • The use and abuse of visual aids

Overcome common challenges and difficult situations

  • The most common presentation challenges – and how to handle them
  • The end of the presentation – motivating your audience to think or act differently
Re run of delegate presentations
  • Personal action planning - what will I now do differently?

Feedback

'Excellent refresher all round. With some new take home messages. Thanks very much.'

Cost

Full day workshops start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Storytelling   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Why is it that we can all recall stories we heard years ago yet can’t remember what we discussed in a meeting last week? A well told story stays with us. It leaves an imprint in our consciousness and paints us a picture we keep in our minds. The increased use of storytelling in business has been rapid and should be seen a key tool to differentiate yourself in today’s work place. This workshop explores the art of creating and telling a great story, leaving behind bland business jargon and emerging with a message that people won’t forget.

Is it right for me?

If your role demands that you present recommendations, creative ideas, or strategic plans to internal or external audiences then this workshop is for you.

Learning objectives

Understand why and how storytelling can be used in your role

  • The difference between bland blah blah and truly powerful communication
  • Communication through storytelling, bringing your communication to life
  • Telling a great story – from beginning to end

Develop story frameworks and structure messages that will be remembered

  • Stories as framing devices, analogies and metaphors to drive understanding and insight
  • Choice of language – active versus passive, rich versus bland
  • What elements will a good story have? Characters and plots, twists and turns, happy endings
  • Telling stories with statistics, perhaps your most difficult challenge

Explore your own style and identify new tools and techniques that will help

  • Developing your personal style, your personal impact
  • Developing your natural self – how to loosen up your style and build rapport
  • Understanding the power of your voice
  • Understanding body language and adding energy to the interaction
  • The importance of the final chapter - calling for action, closing the communication
  • Personal action planning - what will I now do differently?

Feedback

'Excellent at delivering real world examples of how to achieve results.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Train the Trainer   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

For a training session to be considered effective, trainers need to ensure that delegates are fully engaged and come away with their training objectives met. This highly practical workshop will provide you with a clear structure for designing content that is both stimulating and interactive - and suitable for all delegate learning styles. We will focus on how to get the most out of the group, looking at techniques to facilitate discussion and participation. Time will also be spent looking at the skills of an assertive trainer, when faced with difficult delegates. You will be given the opportunity to test out various techniques using a variety of different exercises.

Is it right for me?

If you deliver workshops and you’d like to be 100% confident about your skills, this workshop is for you.

Learning objectives 

What makes an effective trainer?

  • The 8 competencies of a highly effective trainer
  • Conducting a self audit – where do I need to raise my game?

 How to plan, structure and deliver effective workshops

  • Identifying the desired outcome of your workshop
  • Building a structure and developing content
  • Engaging delegates with interactive training techniques
  • Delivering the material with energy and impact
  • The role for action-based learning
  • Tailoring your approach to different learning styles
  • Develop techniques for engaging the attendees, creating energy in the room and connecting with delegates

 Overcoming common training challenges

  • Working with strong feelings - handling cynicism, fear and resistance
  • Managing difficult delegates and building a positive group dynamic

Feedback

'This session has given me more insight into my strengths and weaknesses as a trainer and practical ways to improve the way I train.  The trainer gave us examples of real-life situations she has encountered as a trainer which made it more interesting and enjoyable.  I hope I’m half the trainer she is – she set a great example and is an inspiration'

Cost 

Bite Size sessions start from £1295 and Full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Unconscious Bias   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

We all hold natural biases and these will influence the way we behave towards one another in the workplace. This can result in positive outcomes where the unconscious biases we hold are positive associations, but it can also be damaging to our working relationships and results where the unconscious biases we hold are negative ones.  This session is designed to bring the unconscious to conscious level – making delegates aware that unconscious biases are held by us all. Our aim is to show you how to overcome your own biases, as well as those that exist in your organisation, to help build an authentically inclusive workplace.

Who is this workshop for?

This workshop is suitable for you if you want to uncover how you can overcome your own unconscious biases to unlock better decision making, improved results and stronger relationships in your working life.

Learning objectives

Understand what unconscious bias is and the effects it can have

  • What is unconscious bias?
  • The psychology that underpins unconscious bias
  • Unconscious bias – its positive and negative impacts in decision making
  • Test for your own unconscious bias
  • How to overcome personal unconscious bias for better results and relationships

Identify the processes and practices that may be encouraging unconscious bias

  • Unconscious bias in teams, departments or whole organisations
  • Carrying out an organisational health check
  • Exploring the way we do things currently, where might our biases exist?
  • What might be the impact? 

Create processes and practices in your organisation that are positive and inclusive

  • How to overcome team, department or organisation unconscious bias for an inclusive culture
  • Identifying what we need to do better, what changes we need to make
  • Making a firm commitment to change
  • Personal action planning - what will I now do differently?

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Working with Emotional Intelligence   Full Day Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Emotional Intelligence (EQ) is now recognised as a key factor influencing high performance at work. But what is it, and more importantly how can it be developed? If you are emotionally intelligent you pay attention to the impact you make on those around you. You consider how your emotions and feelings are contributing to your behaviours and do a good job at regulating those that are perceived as disruptive or inhibiting. You also recognise the need to truly engage with those around you – inspiring others to be their best self. This workshop will explore how it’s done, building your understanding of how to motivate yourself, manage organisational and relationship pressure points and inspire those around you.  

Who is this workshop for?

Whether you’re the office junior, the chief executive or anything in between, this workshop will increase your Emotional Intelligence and show you the way to even greater success.

Learning objectives

Demonstrate an understanding of the key competencies of Emotional Intelligence

  • Introducing the 18 competencies of Emotional Intelligence
  • Recognising strong EQ behaviours around the workplace – those who’ve got it, those who haven’t
  • Exploring the link between your Emotional Intelligence and a strong Psychological Contract with others

Demonstrate improved self-awareness, understanding your personal behavioural wake

  • Developing a commitment to self-awareness
  • How high is your Emotional Intelligence currently? 
  • Building an awareness of your Emotional Intelligence blind spots
  • Identifying your disruptive and unhelpful behaviours
  • Turning unhelpful to helpful – becoming your best self

Identify and solve performance and people issues more effectively

  • Using your EQ to build the performance of those around you
  • Identifying behaviours, issues and challenges around you that you’d like to change

Use EQ in challenging work place situations

  • Guiding difficult situations and conversations using specific EQ techniques
  • Personal action planning - what will I now do differently?

Feedback

'Trainer created a calm, relaxing atmosphere in which role play etc could flourish.'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Workshop also delivered by:

Barriers, Smokescreens and Genuine Objections   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview  

Sales people will encounter resistance at different stages in the sales process. However, such resistance can mean different things depending on where in the sales process it is experienced. This session looks at the different types of resistance we face, from the opening of the call right through to closing, and helps delegates to understand the reason for the resistance and what can be done to overcome it.

Is it right for me?

This workshop is suitable for anyone looking to overcome resistance and objections encountered during the sales process.

What will I learn?

By the end of this session you’ll be able to:

  • Understand the differences between barriers, smokescreens and genuine objections

  • Recognise the stall and respond to it effectively

  • Apply techniques for preventing objections

Feedback

'The session really helped to reinforce existing practices and demonstrate new ones'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Effective Client Meetings   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

If you’ve ever been asked to run a client meeting then you’ll certainly appreciate the value of preparation. You will also recognise the importance of structuring the meeting in a way that gives you control, helping you to achieve your pre planned goal. Our highly interactive and practical workshop will show you how to use a flexible meeting structure that can be adapted to most situations, whether it’s a formal or informal meeting. We pay specific attention to the art of controlling a meeting plus we’ll shed light on the role of rapport building and personal impact skills, as well as how to handle those challenging situations that sometimes threaten to derail or hijack the whole meeting.

Is it right for me?

This workshop is suitable for anyone looking to develop their impact during client meetings, leaving the meeting with the desired outcome.

What will I learn?

By the end of this workshop you’ll be able to: 

  • Set objectives for all client meetings

  • Take control of meetings, steering towards a renewed relationship and additional business

  • Learn how to identify and flag client needs and immediately propose suitable solutions

  • Explore and manage objections and resistance

  • Respond to negotiation pressure and close the business

Feedback

We were presented with a great and simple framework that can be used and adapted for use in the workplace'

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Liz Keene

Liz Keene

Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...

Workshop also delivered by:

Effective Customer Care   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

The value of building and maintaining both internal and external customer relationships is crucial to any organisation. Any interface with a customer – whether it be telephone, written or digital communication – should be a professional, productive and pleasurable experience. This highly interactive and practical workshop looks at building competence and confidence levels through every stage of the customer care cycle. It’s our belief that rapport sits at the very heart of customer care, so in this workshop we will spend time looking at how rapport can be built and the difficulties sometimes experienced when there is no rapport in the relationship. As with any communication situation you may also come across challenging and difficult people, so time will be spent building confidence in handling difficult questions and challenging situations.

Is it right for me?

This session is suitable for anyone in a client facing role who wants to deliver the best possible customer care.

What will I learn?

By the end of this workshop you’ll be able to:

  • Take responsibility for the customer’s experience
  • Recognise what your customer expects from you
  • Manage unrealistic expectations in a way that protects rapport in the relationship
  • Understand exactly what a customer wants and needs from you as a service provider
  • Think differently – and more objectively – about difficult people
  • Use a positive approach with a difficult customer and turn the situation around
  • Remain solution focused even in difficult situations
  • Deliver outstanding customer care and win long term loyalty

Feedback

'The trainer exhibited a very good command of communication skills and ability of handling difficult customers'.

Cost 

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Sandra Bull

Sandra Bull

Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...

Workshop also delivered by:

Handling Challenging Client Situations   Full Day Bitesize

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

As an account executive or account manager you will be very much involved in the day to day management of client relationships. During a typical working day there will be many different touch points where you have the opportunity to build those relationships further. There will also be times when you’ll be faced with stretching and challenging situations. In the heat of the moment it can be difficult to know the right thing to do and/or the right thing to say. Get it wrong and you can increase stress levels, escalate dissonance and even fracture important relationships.

In this highly practical and interactive workshop we’ll show you how to handle a variety of different challenging situations using a number of different communication and assertiveness techniques. You’ll learn how to deal effectively with the problems associated with difficult relationships, difficult personalities, challenging behaviour and demanding agency situations.

Is it right for me?

The workshop is suitable for anybody who is looking to maximise and strengthen client relationships

What will I learn?

By the end of this workshop you’ll be able to:

  • Appreciate how you can build strong client relationship through a combination of rapport and credibility

  • Recognise the five different types of conflict you may experience as part of agency life

  • Demonstrate a wide range of positive and constructive tools to help you develop resilience in the more challenging situations

  • Understand your own personal triggers and develop a strategy to help you manage them better

Cost

Bite-Size workshops start from £1295 and full day at £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Sales Essentials   Full Day

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview  

You will explore the key principles of effective selling and learn how to use a structured approach, giving you control and direction in all sales calls. We will show you how to use open questions to help you identify client needs, how to pitch your product or service, how to overcome objections and how to close. You will go away with the essential skills required to build relationships, secure revenue and ultimately enhance your sales performance.

Is it right for me?

This workshop is suitable for all sales people looking to enhance their sales performance.

What will I learn?

By the end of this workshop you’ll be able to:

  • Understand and apply a strong and effective sales structure to all client conversations

  • Recognise the importance of developing your questioning technique

  • Bring your solution to life for the client, communicating your benefits

  • Recognise and handle objections successfully

  • Push through to the close and build commitment

Feedback

'Very clear and methodological approach to the session. Good facilitator and kept the session moving at a good pace'

Cost

Full day workshops start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Sales Masterclass   Full Day

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

This session will give you an opportunity to reflect on your sales skills and identify those areas that may need a bit of an overhaul. We begin by revisiting the skills associated with successful selling and look at how important it is for you to prepare your approach, by setting clear hard and soft goals, and the role for explicit need identification and solution selling. You’ll also explore how to structure and control a negotiation, and at the same time, how to respond to pressure tactics that may derail the whole process if your response isn’t assertive enough.

Is it right for me?

This workshop is suitable for all sales people looking to build on and enhance their current sales performance.

What will I learn?

By the end of this workshop you’ll be able to:

  • Analyse and build further on your current sales skills

  • Deliver a clear and persuasive sales message

  • Learn how to identify client needs through effective questioning and immediately propose suitable solutions

  • Respond to negotiation pressure and close the business

Feedback

'An excellent session, great examples and scenarios with valuable feedback'

Cost

Full day workshops start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Securing Strategic Appointments   Full Day

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DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Overview

Securing Strategic Appointments provides your team with a comprehensive overview of the essential skills needed to secure high-value meetings. This workshop will increase your team’s confidence by showing them how to develop and convey compelling reasons for prospects to agree to meetings. The workshop focuses on initiating contact with prospects or new contacts within a client organisation. The approach involves highlighting challenges your clients may have and develop meaningful statements that address those challenges. By formulating this type of contact strategy, salespeople will immediately differentiate themselves from others who are fighting for time with decision makers and influencers. It also improves the likelihood of getting meetings scheduled and calls returned. Securing Strategic Appointments helps boost the confidence of your sales team as they learn to quickly identify and leverage their prospect’s most critical business challenges to secure high-quality appointments.

What will I learn?

By the end of this workshop you’ll be able to:

  • Identify the accounts you should focus your efforts on

  • Identify who you need to be speaking to

  • Open a call with confidence and develop rapport quickly

  • Explore the key players in the decision making unit and decision making process

  • Identify possible challenges key contacts may be facing in order to secure attention

  • Create excitement, getting the client to listen

  • Quickly articulate the value your organisation has provided to similar individuals or industries

  • Know what to do when you hear a no

  • Handle the three most common types of objections you may face

  • Build commitment to a first meeting

  • Confirm the meeting

Feedback

'The trainer used real examples, not just theory on theory.  More importantly, she got us talking about or real experiences and examples which are much better to learn from'

Cost

Full day workshops start from £2395.

For further information: Request a callback Send an enquiry

Trainer

Alison Dawkins

Alison Dawkins

Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...

Building Confidence and Self-Esteem   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

This workshop covers what we mean by ‘self-esteem’ and how this can be affected by early experiences and what life throws at us along the way. The workshop will provide you with some ideas on how to make improvements to your self-esteem and confidence levels, whilst also acknowledging that this may take time and effort. You are, of course, worth that effort!

Learning objectives

  • Exploring ‘self-esteem’. What characterises low self-esteem and good self-esteem?
  • Understanding ‘confidence’
  • Exploring the power of thinking
  • Understanding the impact of thinking styles on how we feel
  • How can we challenge negative thinking?

About Dr Juanita Isaacs

Juanita is a chartered clinical psychologist with 15 years of experience working within a range of clinical fields including General Adult Mental Health, Learning Disabilities and Older Adults.  In her current NHS post she is based in an Acute Inpatient Mental Health Hospital, where she offers psychological assessments, consultations, and therapeutic interventions to individuals experiencing acute mental health difficulties.   Juanita is accredited as a Cognitive Behavioural Therapist (CBT) with the British Association for Behavioural and Cognitive Psychotherapies (BABCP) and uses a variety of evidenced-based therapeutic interventions in her day-to-day therapeutic practice.  Juanita is a trainer, workshop facilitator and therapist and works collaboratively to explore and develop an understanding of challenges with the aim of identifying and implementing positive change and personal growth.

For further information: Request a callback Send an enquiry

Improve Your Sleep   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Many of us will have experienced a bad night’s sleep every now and then.  Whilst others may suffer with on-going problems.  Poor quality sleep can have a marked impact on quality of life and our level of functioning. This workshop provides a brief overview on the importance of sleep, and what can help and hinder this important function. We will explore how sleep works, and what constitutes a normal sleep cycle. We will look at common sleep problems, including insomnia, and explore some strategies to help you improve your sleep.

Learning objectives

  • Understanding sleep and why we sleep - exploring your sleep cycle
  • Exploring sleep hygiene
  • Understanding the importance of practicing good sleep hygiene
  • Reviewing some of the sleep problems we may experience (insomnia)
  • Exploring ways to improve your sleep hygiene

About Dr Marigold Hayes

Marigold trained at Royal Holloway, University of London and has been practising as a qualified clinical psychologist in the NHS since 2005. She has worked across the breadth of adult mental health services, and currently specialises in working with people given a diagnosis of psychosis or bipolar affective disorder.

For further information: Request a callback Send an enquiry

Managing Anxiety and Stress   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

This workshop provides an overview for anyone who is interested in learning more about stress and anxiety. You may want to build your understanding of how you can best handle your own stress and anxiety, or you may simply be interested in how you can best support those around you. We will explore what anxiety is, outlining how we experience everyday stress to a full-blown panic attack, and the way this affects us both psychologically and physically. We will highlight the vicious cycle that can keep stress going, and how it can lead to anxiety and/or depression.  We will provide you with some strategies to interrupt this vicious cycle, and manage it in a more helpful way.

Learning objectives

  • Understanding the difference between stress, chronic stress and anxiety
  • Understanding the reciprocal relationship between our thoughts, emotions, behaviours and physical symptoms
  • Learning techniques for identifying unhelpful cycles of distress, and how we might interrupt them
  • Recognising the signs of stress and anxiety in others
  • Exploring strategies to help those around you who may be suffering

About Bev

Dr Beverley Flint is a clinical psychologist who completed her doctorate at Newcastle University in 2006. Bev has worked in the NHS since 2000.  She has a special interest in treating stress, anxiety and panic, using the principles of cognitive behavioural therapy (CBT) and in helping individuals to manage distress in the context of physical health problems, such as lung and heart disease.  She predominantly uses the Cognitive Behavioural model to inform her work, but she has received training on a range of models that she will draw upon when necessary.  She is also the Wellbeing Lead for the Camden & Islington NHS Foundation Trust.

For further information: Request a callback Send an enquiry

Mental Health Support for Managers   Full Day

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Many businesses today have made addressing mental health at work a strategic priority. Employers, and in particular managers, play a key role in supporting the mental wellbeing of their team members.  Our highly practical workshop is facilitated by NHS psychologists from C&I Wellbeing.  The workshop will show managers how they can support their team members’ mental wellbeing and develop a culture that encourages people to be open and to ask for help if they are experiencing difficulties. We will explore how challenges are best-addressed in a management context, giving line managers the confidence and skills to support their staff with their mental health needs.  We will also focus on wider organisational considerations, such as ways that organisations can promote an open and positive workplace culture around mental health.

Learning objectives

Recognise the importance of addressing mental wellbeing in the workplace

  • Understand the current context of mental health in the workplace and why we can’t afford to ignore it
  • How to promote a culture where employees feel empowered to acknowledge and address mental health needs more openly

Understanding of common mental health difficulties and stigma

  • Demonstrate an understanding of common mental health difficulties, including a summary of causes and risk factors, signs and symptoms and how these might manifest in the workplace
  • How to tackle stigma and common misconceptions head-on through education

Know how to support your team and signpost people to help when necessary

  • Explore tools and techniques that staff can use to promote their own wellbeing and to support colleagues
  • Explore tools to help managers and colleagues have those potentially difficult conversations with staff members about their mental health and wellbeing
  • How to create a Wellbeing at Work Plan for your staff (individually or as a team)
  • How to create a Return to Work Plan for staff who may be returning from a period of leave to due to mental health difficulties
  • Review information on how to access NHS support when needed

 

For further information: Request a callback Send an enquiry

Mindfulness and Meditation   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Mindfulness is the ability to be fully present, aware of where we are and what we’re doing. It has the potential to stop us being overly reactive or overwhelmed by what’s going on around us. When we’re being mindful we can gain insight and understanding, improve attention, reduce stress levels and ultimately enhance performance. This experiential mindfulness class will give participants an introduction to a number of exercises including the breathing space and the body scan. We will explore participants’ experience of the practices and discuss the potential benefits of mindfulness in helping us develop resilience, whilst also being aware that mindfulness is not a panacea and does not suit everyone. No previous experience will be necessary and we will take time to discuss next steps for anyone who wants to take their practice further.

Learning objectives

  • Exploring what mindfulness is
  • Understanding the benefits mindfulness can bring in both our personal and professional lives
  • Practicing a range of meditation and mindfulness exercises
  • Exploring how we can bring mindfulness into our daily living

About Dr Dominic O’Ryan

Dominic qualified as a clinical psychologist from UCL in 2000, trained in cognitive behavioural psychotherapies (CBT) at the Institute of Psychiatry in 2004 and trained in CBT supervision at RHUL/CNWL in 2012. He works with individuals or in groups and specialises in mindfulness-based approaches like Acceptance and Commitment Therapy (ACT), motivational interviewing (MI) for behaviour change, training and supervising staff, and in supporting staff resilience. Dominic is our Mindfulness Based Resilience Training lead, practitioner and supervisor.

For further information: Request a callback Send an enquiry

Mood and Food   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

Most of us have heard the phrase ‘you are what you eat’. There is some truth to how food affects us on a physical level, but did you know that there is evidence that suggests the food we consume may also affect our emotional and mental health? Choosing the right foods to support your emotional wellbeing can be very confusing. There are many different opinions that individuals and professionals recommend from adopting a diet that is vegan, paleo, vegetarian, gluten free, dairy free, carnivore, the list goes on…This workshop explores exactly what you should be eating to boost your mood and wellbeing.

Learning objectives

  • The relationship between what you eat and your emotional wellbeing
  • Understanding how to make positive choices to support your mental wellbeing
  • Exploring foods to avoid or reduce to support your mood
  • Exploring foods we should include to boost mood

About Fiona

Fiona is a Nurse practitioner and Naturopathic nutritionist with 15 years’ experience in Healthcare.  She also has a degree in pharmacology. She has worked in mental health & addiction in Australia. She then moved to the UK where she began working in dermatology. After seeing many clients with acne, psoriasis, eczema and other inflammatory skin conditions who also complained of gut problems, she wanted to offer her patients something more than a medication. She went on to study naturopathic nutrition - a course that completely changed her as a person and how she helps clients. She very rarely writes a prescription now. Fiona feels our health and wellness is dependent on many factors including food, stress, environment, past trauma, how much we move, and sleep. 

 

For further information: Request a callback Send an enquiry

Supporting Mental Health   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

From time to time many of us will have experienced a bad day where we feel low or anxious. But how do we know the difference between depression, anxiety and a bad day? More importantly what can we do about it? This workshop will describe common experiences of mental health difficulties. It will also provide some explanations of how symptoms are maintained and outline some strategies that can help. These will include behavioural techniques to improve mood and ways of managing unhelpful thoughts. This interactive workshop will also explore ways in which organisations can promote an open and positive workplace culture around mental health. In particular we will focus on our collective responsibilities in building a culture that encourages people to be open and to ask for help if they are experiencing difficulties. 

Learning objectives

  • Recognise the importance of addressing mental wellbeing in the workplace
  • Understanding of common mental health difficulties and stigma
  • Know how to support your team and signpost people to help when necessary

About Dr Lisa Cohen

Lisa is a chartered clinical psychologist who completed her Doctorate at University College London (UCL) in 2010.  In her NHS post, she is based in an adult Psychological Therapies Service where she offers psychological assessment, consultation, and therapeutic interventions to individuals and groups with a variety of clinical needs, as well as clinical supervision. Lisa uses a variety of evidence-based therapeutic models to inform her work including Cognitive Behaviour Therapy (CBT) and mindfulness-based approaches. In addition, she is accredited as a Dynamic Interpersonal Therapy (DIT) practitioner, after attending further training at The Anna Freud Centre. Lisa works as a trainer and workshop facilitator for C&I Wellbeing. She is passionate about helping people to develop new and more effective ways of coping, to build resilience and to live a more fulfilled life.

For further information: Request a callback Send an enquiry

The Power of Transformative Yoga   Bitesize

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NEW CONTENT FOR 2020

Workshop overview

Working with some of the most engaging and talented professionals in our field, 360 are pleased to announce our new fully immersive resilience and wellbeing toolkit. Our aim is to drive home key wellbeing insights, giving your team the opportunity to explore and experiment with different resilience and wellbeing practices. Yoga is a valuable tool available to us all that can help improve brain function, increase mobility and reduce stress. In a typical session we will tune into the body and mindfully connect with the breath. After warming up the spine with a series of gentle postures, we will move through dynamic sequences and standing postures and finish with floor based postures before a guided relaxation.

Learning objectives

  • Explore the science behind yoga and how it can benefit brain function
  • Experience how yoga can improve physical health, overall mobility and spine health
  • Explore simple postures that you can easily incorporate into your daily lives

About Danielle

Danielle is a yoga and reiki teacher with 10 years’ experience in the Wellness Industry who guides people to fully connect with their unique bodies and minds to find moments of stillness and peace. Through classes, workshops and 1-1 sessions, she creates space for people to slow down, move, restore and heal. Danielle trained as a dancer where she became interested in the way that emotions can be stored in the body and how through movement and presence, we can improve our bodies, minds and moods.  For Danielle, Yoga is a way of practicing love and compassion for ourselves and for each other. 

For further information: Request a callback Send an enquiry

The Resilience Toolkit   Bitesize

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NEW CONTENT FOR 2020 - DELIVERED AS A GROUP FACE TO FACE WORKSHOP OR ONLINE WEBINAR

Workshop overview

We consider resilience to be your core wellbeing muscle. In this highly interactive workshop we will explore how to stay motivated and committed when the going gets tough. We will focus on approaches and strategies that will help you to build your resilience muscles; showing you how to turn problems into opportunities and how to react positively when under pressure. Delegates will explore how to use a variety of different resilience tools, all of which will help to maintain an optimistic and constructive mind-set.

Learning objectives

  • Understanding the role for resilience in the modern workplace
  • Recognise your non-resilient behaviours and the damage they can do
  • Know how and when to use specific resilience tools to help you tackle challenges
  • Apply specific resilience techniques to your current challenges

About Ally

Ally is a founding director of 360 Training.  She has over 25 years’ experience in the learning and development world, working for both national and international start-ups, small and medium size organisations as well as major corporations. In recent years she has specialised in delivering leadership and management programmes focusing on soft skills such as coaching, mentoring and in particular on the growing importance of Emotional Intelligence as a modern-day management competency.

For further information: Request a callback Send an enquiry

Therapeutic Gong Baths   Bitesize

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NEW CONTENT FOR 2020

Workshop overview

Therapeutic Sound therapy is becoming increasingly popular in today's fast paced world as people search for ways to deal with growing pressure and rising stress levels. Therapeutic instruments such as crystal singing bowls and gongs emit frequencies that induce meditative, clear and peaceful states of mind. These frequencies positively impact our nervous system, slowing the heart, brain and respiratory rates down to enable a state of deep relaxation and peace. When the brain waves and body are synchronised, stress can be released and balance can be restored.

Learning objectives

  • Gain an awareness of the science behind Sound Healing and its positive impact on the brain and general health
  • Understand how Sound Healing can direct the body out of fight or flight mode and into rest and restore mode reducing stress and increasing positivity
  • Recognise how coming out of 'doing' mode and becoming more open to receiving, enables a more positive outlook and clarity of mind
  • Experience how a Sound Bath can be the ultimate practice in surrender, helping you to loosen your grip on being in control and to be more in the natural flow of life

About Louise

Louise is a Sound Healer working to help people experience more peaceful and harmonious ways of being. A singer and musician for most of her life she has trained in various healing practices including Sound & Gong Healing, Reflexology, Lomi Lomi Massage and is a certified Reiki Master. She has over 20 years’ experience in the world of Holistic well-being and holds space for groups to experience the healing vibrations of sound for deep peace, release and a reconnection to self and our environment. Louise works with a variety of instruments including planetary gong, crystal singing bowls, Tibetan singing bowls, harmonic chimes, lap harp and various percussive instruments.

For further information: Request a callback Send an enquiry

Go Bespoke

If you can’t find the perfect workshop for your training requirements we can build one for you. Tell us what specific challenges you're facing and we can build a workshop focused on helping you address those challenges.

Go Personal

360’s coaching sessions are highly targeted sessions built around individual and team development needs.  Focusing on competency, skill or behavioural issues, each session aims to tackle specific areas and at the same time empower team members with the skills and motivation to improve their performance levels.

Go Team

Discover how 360 can help your team identify and harness fully the skills sets and preferences of the whole team and also pin point the potential pressure points that may exist within the team dynamic.

Our clients include:

Macmillian Cancer Support
British Standards Institute
Saatchi and Saatchi
United Nations
Nature Publishing Group

It is unusual and hugely valuable to find a training company like 360 who can provide a flexible and pro-active solution that contributes so directly to commercial outcomes.