Full-day workshops
Bitesize workshops
Overview
Sales people will encounter resistance at different stages in the sales process. However, such resistance can mean different things depending on where in the sales process it is experienced. This session looks at the different types of resistance we face, from the opening of the call right through to closing, and helps delegates to understand the reason for the resistance and what can be done to overcome it.
Is it right for me?
This workshop is suitable for anyone looking to overcome resistance and objections encountered during the sales process.
What will I learn?
By the end of this session you’ll be able to:
Understand the differences between barriers, smokescreens and genuine objections
Recognise the stall and respond to it effectively
Apply techniques for preventing objections
Feedback
'The session really helped to reinforce existing practices and demonstrate new ones'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
What does it take to manage a client relationship in a way that secures the account both for now and in the future? How confident are you that you are managing each account strategically, working towards targeted goals and managing specific pressure points. In this highly interactive and practical workshop you will be shown the essential principles of client relationship management. Working your way through the four different stages of the client agency relationship you will explore the objectives and challenges associated with each. You will be shown how to identify account growth opportunities and how to approach them in a way that strengthens the client/agency relationship.
Is it right for me?
The workshop is suitable for anybody who is looking to maximise and strengthen client relationships
What will I learn?
By the end of this workshop you'll be able to:
Manage client relationships through the four different stages of agency/client relationship
Implement proactive account management techniques to both protect and develop existing relationships
Build a more in depth understanding of client needs and expectations through effective questioning and listening skills
Identify how individual accounts can be developed for maximum commercial return
Identify and manage potential account Gremlins
Feedback
'Alison is great at understanding our problems and showing the solutions'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
If you’ve ever been asked to run a client meeting then you’ll certainly appreciate the value of preparation. You will also recognise the importance of structuring the meeting in a way that gives you control, helping you to achieve your pre planned goal. Our highly interactive and practical workshop will show you how to use a flexible meeting structure that can be adapted to most situations, whether it’s a formal or informal meeting. We pay specific attention to the art of controlling a meeting plus we’ll shed light on the role of rapport building and personal impact skills, as well as how to handle those challenging situations that sometimes threaten to derail or hijack the whole meeting.
Is it right for me?
This workshop is suitable for anyone looking to develop their impact during client meetings, leaving the meeting with the desired outcome.
What will I learn?
By the end of this workshop you’ll be able to:
Set objectives for all client meetings
Take control of meetings, steering towards a renewed relationship and additional business
Learn how to identify and flag client needs and immediately propose suitable solutions
Explore and manage objections and resistance
Respond to negotiation pressure and close the business
Feedback
We were presented with a great and simple framework that can be used and adapted for use in the workplace'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
The value of building and maintaining both internal and external customer relationships is crucial to any organisation. Any interface with a customer – whether it be telephone, written or digital communication – should be a professional, productive and pleasurable experience. This highly interactive and practical workshop looks at building competence and confidence levels through every stage of the customer care cycle. It’s our belief that rapport sits at the very heart of customer care, so in this workshop we will spend time looking at how rapport can be built and the difficulties sometimes experienced when there is no rapport in the relationship. As with any communication situation you may also come across challenging and difficult people, so time will be spent building confidence in handling difficult questions and challenging situations.
Is it right for me?
This session is suitable for anyone in a client facing role who wants to deliver the best possible customer care.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'The trainer exhibited a very good command of communication skills and ability of handling difficult customers'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
As an account executive or account manager you will be very much involved in the day to day management of client relationships. During a typical working day there will be many different touch points where you have the opportunity to build those relationships further. There will also be times when you’ll be faced with stretching and challenging situations. In the heat of the moment it can be difficult to know the right thing to do and/or the right thing to say. Get it wrong and you can increase stress levels, escalate dissonance and even fracture important relationships.
In this highly practical and interactive workshop we’ll show you how to handle a variety of different challenging situations using a number of different communication and assertiveness techniques. You’ll learn how to deal effectively with the problems associated with difficult relationships, difficult personalities, challenging behaviour and demanding agency situations.
Is it right for me?
The workshop is suitable for anybody who is looking to maximise and strengthen client relationships
What will I learn?
By the end of this workshop you’ll be able to:
Appreciate how you can build strong client relationship through a combination of rapport and credibility
Recognise the five different types of conflict you may experience as part of agency life
Demonstrate a wide range of positive and constructive tools to help you develop resilience in the more challenging situations
Understand your own personal triggers and develop a strategy to help you manage them better
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
It can be very easy to fall into the trap of just servicing an account by simply reacting to client requests and briefs. However, with just a small amount of planning it is possible to take a much more proactive approach to managing your accounts. The workshop will encourage you to analyse your existing relationships with your account base and identify those accounts that you see representing your account growth opportunities. You will come away with the tools and techniques to help you set specific development objectives, build action plans and set time-frames of activity to grow your most important accounts. To make this session as pragmatic as possible, we ask that delegates bring real-life accounts as case studies to refer to throughout the session.
Is it right for me?
This workshop is suitable for all account managers looking for a more proactive approach to managing clients.
What will I learn?
By the end of this workshop you’ll be able to:
Understand how the client - account manager relationship develops
Understand the central role for the Key Account Plan
Put together an intelligence gathering plan to help you manage the account effectively
Appreciate how accounts can be managed for maximum commercial return
Identify and develop revenue generating opportunities
Feedback
'Alison is great at understanding our problems and showing the solutions'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
In this workshop, you will gain a thorough understanding of the essential principles associated with successful negotiation. You will be shown how to prepare for a negotiation, how to structure and control a negotiation and how to respond to pressure and tactics. Our workshop will feature a tailored negotiation case study and role-play to ensure all the principles outlined are experienced within the workshop itself.
Is it right for me?
This is a highly practical workshop for those looking to improve their negotiation skills when dealing with clients and colleagues.
What will I learn?
By the end of this workshop you will be able to:
Feedback
'An enjoyable course, giving me the time and tools to analyse where I can improve and make positive changes'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Not many people look forward to networking due to its reputation for awkwardness and ‘what’s in it for me’ mentality. However, modern day networking can be highly productive and fulfilling – as well as important for growing your business and reputation.
Our workshops explore the concept of networking, the dos and don’ts, and offer you some tried and tested techniques to make you confident and effective. Together we look at everything from planning your approach and making initial contact through to following up and maintaining key links.
You’ll leave with a plan that is relevant to the right networking platform for you (e.g. online, face to face, through reputation management/PR) so you’re ready to get out there and expand your connections.
Is it right for me?
This motivational and practical session is suitable for anyone who’d like to take their networking skills to the next level for even greater business success.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'I learnt a lot of useful, practical tips and had a chance to practice them'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
From client meetings to brainstorms and from team meetings to project ‘huddles’, modern day meetings come in all shapes and sizes – but are they all achieving what they need to? And if not, how can we change it. These interactive workshops will equip you with flexible tools you can use in whatever meeting scenario you find yourself in. Based around the important of structure, communication and rapport you’ll gain practical tools you can use straight away.
Is it right for me?
This workshop has been designed to give you the tools to make meetings count – whether you are a meeting chair, organiser or a regular participant. This course is right for you if you want to make the most of your time and ensure that meetings are fulfilling their purpose for you and your organisation.
What will I learn?
By the end of this workshop you’ll be able to:
• Prepare both yourself and other participants for meetings
• Use powerful communication skills to keep meetings on track and to stimulate ideas
• Spot and deal with challenging and derailing behaviours
• Feel confident that you have the skills to make your meetings count
Feedback
'I was able to identify two essential things which I hadn’t thought of before – that the meeting is a conversation, not necessarily a presentation and it is important to ask questions more – warm the meeting, build rapport. The feedback from the trainer on this is pivotal for the success of my meetings and my development in the future'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
You will explore the key principles of effective selling and learn how to use a structured approach, giving you control and direction in all sales calls. We will show you how to use open questions to help you identify client needs, how to pitch your product or service, how to overcome objections and how to close. You will go away with the essential skills required to build relationships, secure revenue and ultimately enhance your sales performance.
Is it right for me?
This workshop is suitable for all sales people looking to enhance their sales performance.
What will I learn?
By the end of this workshop you’ll be able to:
Understand and apply a strong and effective sales structure to all client conversations
Recognise the importance of developing your questioning technique
Bring your solution to life for the client, communicating your benefits
Recognise and handle objections successfully
Push through to the close and build commitment
Feedback
'Very clear and methodological approach to the session. Good facilitator and kept the session moving at a good pace'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
This session will give you an opportunity to reflect on your sales skills and identify those areas that may need a bit of an overhaul. We begin by revisiting the skills associated with successful selling and look at how important it is for you to prepare your approach, by setting clear hard and soft goals, and the role for explicit need identification and solution selling. You’ll also explore how to structure and control a negotiation, and at the same time, how to respond to pressure tactics that may derail the whole process if your response isn’t assertive enough.
Is it right for me?
This workshop is suitable for all sales people looking to build on and enhance their current sales performance.
What will I learn?
By the end of this workshop you’ll be able to:
Analyse and build further on your current sales skills
Deliver a clear and persuasive sales message
Learn how to identify client needs through effective questioning and immediately propose suitable solutions
Respond to negotiation pressure and close the business
Feedback
'An excellent session, great examples and scenarios with valuable feedback'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Securing Strategic Appointments provides your team with a comprehensive overview of the essential skills needed to secure high-value meetings. This workshop will increase your team’s confidence by showing them how to develop and convey compelling reasons for prospects to agree to meetings. The workshop focuses on initiating contact with prospects or new contacts within a client organisation. The approach involves highlighting challenges your clients may have and develop meaningful statements that address those challenges. By formulating this type of contact strategy, salespeople will immediately differentiate themselves from others who are fighting for time with decision makers and influencers. It also improves the likelihood of getting meetings scheduled and calls returned. Securing Strategic Appointments helps boost the confidence of your sales team as they learn to quickly identify and leverage their prospect’s most critical business challenges to secure high-quality appointments.
What will I learn?
By the end of this workshop you’ll be able to:
Identify the accounts you should focus your efforts on
Identify who you need to be speaking to
Open a call with confidence and develop rapport quickly
Explore the key players in the decision making unit and decision making process
Identify possible challenges key contacts may be facing in order to secure attention
Create excitement, getting the client to listen
Quickly articulate the value your organisation has provided to similar individuals or industries
Know what to do when you hear a no
Handle the three most common types of objections you may face
Build commitment to a first meeting
Confirm the meeting
Feedback
'The trainer used real examples, not just theory on theory. More importantly, she got us talking about or real experiences and examples which are much better to learn from'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Establishing and maintaining effective working relationships is an important part of team performance. This workshop will give you the tools you need to build strong working relationships with those around you. We focus on how to build rapport and understanding in a way that will ultimately help build stronger working relationships. We’ll explore how to get the best out of your relationships, how to keep relationships on track and what to do if there is a danger they might derail. We explore real life scenarios and leave you with personal action plans to take back to the workplace.
Is it right for me?
This workshop is right for you if your role involves building productive and resonant relationships both internally with colleagues and externally with clients and suppliers.
What will I learn?
By the end of this workshop you’ll be able to:
How to map, evaluate and influence the relationships around you
Understand the impact your communication style has on your ability to build relationships
Invest in building relationship credit in a way that keeps relationships productive
How to adapt your approach for different situations and different personalities
How to influence, persuade and negotiate effectively
How to encourage collaboration and consensus
How to address relationship challenges
Feedback
'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Want to facilitate brainstorms that invigorate, inspire and generate great ideas? In these workshops we look at a number of different techniques and explore together how they can work in your business environment.
We look at the full creative brainstorm cycle – from initial idea storming to more rigorous disciplined structures to ensure you don’t waste time, or re-hash old thinking.
These workshops are perfect for anyone who wants to bring a fresh approach to their creativity and learn new tools to explore innovation. By the end of the session, you’ll be ready to take your organisation’s creativity to a new level.
Is it right for me?
This practical and upbeat session is ideal for anyone who wants to generate innovative ideas and unlock creativity.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Excellent. I would love to come to another session with Alison as she was full of interesting theories, techniques and knowledge while understanding our business'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
How do you feel when you are faced with making an organisational or departmental decision? Do you avoid the process, not knowing where to start? Deliberate anxiously about the outcome - especially when the decisions have to be made within a demanding environment or restricted time frame? If so, you are not alone. Fear of making the wrong decision often stops us in our tracks. Sometimes we procrastinate, other times we seize the day – but just how robust is that kind of decision-making? Working with tailored case studies we aim to show you how most decisions that you have to make can be made following a simple five-step framework.
Is it right for me?
This practical workshop is for anyone who wants to unlock creativity and generate innovative ideas and solutions.
What will I learn?
By the end of this workshop you’ll be able to:
Use a simple five step process to help you with your decision making
Understand preferred decision making styles and the impact of such styles
Develop specific lateral thinking and creative thinking skills
Explore evaluation models to help guide decisions
Feedback
''I have learnt to look carefully at the source of the problem and explore all the different solutions there may be for any decision. Also, understanding the responses you may receive from colleagues and learning how to move forward.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
Many of us face the challenge of having to solve problems, both big and small, on a daily basis. How confident can we be that we really understand the root cause of the problem? How confident can we be that we are making the right decisions and thinking creatively enough about where the solution lies? Our Effective Problem Solving workshop is designed to challenge you to think through some of your common and less common problems. We aim to build your confidence in a way that gives you a set of tools and techniques you can apply in almost any problem solving situation. We will show you how to use a structured process that will help you to get to the bottom of the problem. We will also show you a wide range of Creative Thinking techniques to help you generate new and original solutions. The workshop will provide you with the knowledge, tools and techniques to become a better problem solver.
Is it right for me?
This practical workshop is for anyone who wants to unlock creativity and generate innovative ideas and solutions.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'I wish I had done this session much earlier!'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Is creative thinking a skill or a mind-set? We consider it a mind-set, and one which anyone can tap into as long as they are encouraged to develop it.
The key to success is a change in perspective. This workshop will help you to break out of traditional ways of thinking to explore different creative thinking techniques and learn how to unleash innovation. Aimed at anyone who wants to bring a fresh approach to creativity whilst at the same time developing a disciplined approach to innovation. We will explore specific tools and techniques for creative thinking and will apply them to a real time challenge – ensuring that your creativity is commercially sound, realistic and of practical use.
Is it right for me?
This workshop is for anyone who wants to unlock creativity and generate innovative ideas and solutions.
What will I learn?
By the end of this workshop you’ll be able to:
Identify where in your organisation you might benefit from a fresh perspective
Understand barriers to creativity
Facilitate creative thinking sessions that tap into the heart of people’s creativity
Inject energy and vitality into creative thinking sessions
Evaluate ideas and turn the good ones into reality
Feedback
'This course will certainly benefit the non managers as well as managers in any organisation. Everyone should be encouraged to provide feedback to their colleagues, managers, speakers/authors/reviewers and suppliers. The trainer is excellent, so observant and practical'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
You’ve defined your mission, built your strategy and set your objectives. You feel confident you’ve got the right team in place. What matters now is getting the team on board. As a Leader, inspiring people to follow you in pursuit of your company’s mission is your job. You have to give your team an encouraging vision and an identity. It’s your responsibility to make sure the team is fully engaged with a clear sense of direction as well as a self-perpetuating momentum. Once you do that, you become a Transformational Leader. This workshop will help you to create an inspiring vision of the future, motivate people to buy into and deliver the vision, and finally successfully manage delivery of the vision.
Is it right for me?
Whether you’re an experienced Leader or just starting out, this workshop will unlock your true Leadership potential.
What will I learn?
By the end of this workshop you’ll be able to:
Cost
Full day workshops start at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Employees with high levels of personal and professional resiliency foster higher morale, productivity and profit. In other words, resilient employees create organisations that thrive – resulting in stronger organisational performance. This highly interactive workshop offers managers the opportunity to master the competencies of effective resilience, even during times of uncertain change. Individuals will learn how to improve their own individual resilience levels as well as those of their team. Working from a platform of resilience, managers will learn how to become change agents and agile leaders whilst influencing others, maintaining enthusiasm and contributing to a positive culture.
Is it right for me?
The workshop has been designed for leaders who feel they need extra confidence and new tools to demonstrate and build on their resilience skills
What will I learn?
By the end of this workshop you'll be able to:
Lead from the front understanding the impact of your own behavioural wake
Understand how Emotional intelligence can help when developing your resilience levels
Build the ability of others to thrive during periods of high output demands, uncertainty and change
Understand how to guide others through challenging times
Feedback
'I liked how Ally related to her own experiences. Kept an energetic atmosphere and get the group well engaged. Very knowledgeable - could tell a lot about us in a short space of time'
Cost
Bite Size sessions start from £950 and Full day at £1800
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Strategy is a term that’s often used, but less often considered. What does it mean and how can we define it? If your role involves the need to think and act strategically, then we’re here to help. Using tried and tested strategic thinking techniques we will help you think ahead about the opportunities and threats facing your team or organisation. We’ll show you how to take a balanced, objective overview of your organisation or team; pinpointing just where the growth potential and pressure points might be, and unveiling the pitfalls for those of you who feel that urgent operational work should take priority over the important, long term strategic work.
Is it right for me?
This practical session is ideal for anyone who wants to generate strategic ideas and solutions.
What will I learn?
By the end of this workshop you’ll be able to:
Apply the concept of strategic thinking
Understand and demonstrate the role for insight and innovation
Practice various strategic thinking tools and techniques
Identify and understand possible and plausible future operating environments for your organisation
Integrate the future into the decisions you make today
Be aware of the fundamental opportunities and issues driving your business
Feedback
'Very clear and charismatic and good at tailoring feedback individually'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
You’ve built your strategy and set your objectives. You feel confident you’ve got the right team in place. What matters now is getting the team on board and making sure they perform in a way that ensures they deliver what you’ve said you’ll deliver. It’s your responsibility to make sure the team is fully engaged with a clear sense of direction as well as a self-perpetuating momentum. In this workshop we help you to develop a strategic narrative to engage the team in the direction you’re headed. We also show you how to target and develop the skills set, mind-set and behaviours of others that will support you in the delivery of your objectives.
Is it right for me?
This workshop is suitable for managers who are looking to engage and support their team in delivering on their strategic objectives.
What will I learn?
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
The ability to bring out the best in both ourselves and in others is a crucial part of a Leader’s repertoire. And not surprisingly it's a Leader’s Emotional Intelligence that will help them to do that. Emotional Intelligence (EQ) is now recognised as a key factor influencing high performance at work - particularly for those in people management roles. But what is it, and more importantly how can it be developed? An Emotionally Intelligent Leader pays attention to the impact they make on those around them. They consider how their emotions and feelings are contributing to their behaviours and do a good job at regulating those that are perceived as disruptive or inhibiting. They also recognise the need to truly engage with those around them – inspiring others to be their best self. This workshop will explore how it’s done, building your understanding of how to motivate yourself, manage organisational and relationship pressure points and inspire those around you.
Is it right for me?
Whether you’re the office junior, the chief executive or anything in between, this workshop will increase your Emotional Intelligence and show you the way to even greater success.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Trainer created a calm, relaxing atmosphere in which role play etc could flourish.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Modern leadership is not just about having a clear vision, applying the right people to the right task and modelling commitment and passion. There’s a trend towards a more supportive, flexible style emerging that relies on managers increasing their awareness of their own behaviours and reactions – as well as those of the team they lead. This highly practical workshop focuses on the core competencies associated with the concept of leadership and will give you the tools and techniques to inspire buy-in and stretch performance from your team.
Is it right for me?
If you would like to explore different Leadership styles and the impact your personal Leadership style make on those around you, this workshop is for you.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Making the transition into a management role is an exciting and challenging time. From understanding the expectations of the business, to juggling projects and managing people there’s a lot to get your head around. This workshop is designed to support you in your early years as a manager. We explore the challenges faced as you balance your own workload with managing the workloads of others. You will analyse your instinctive management style and explore the impact this style will have on those around you. In particular we focus on the need for flexibility of management style when dealing with difficult situations and challenging people, helping you to develop a comprehensive management tool kit that you can call upon as you become a manager for the first time.
Is it right for me?
This workshop will suit anyone making their first steps into a management role. It is also suitable as a refresher for more experienced managers who have had little or no formal training.
What will I learn?
By the end of this workshop you’ll be able to:
Demonstrate your understanding of the role of Manager and the responsibilities it brings
Understand how your instinctive management style impacts on others
Hit the ground running – manage tasks, people and performance from the start
Flex your management style to suit both the individual and the situation
Use a variety of different tools and techniques to get the best out of those around you
Feedback
'Having step by step instructions of how to approach situations will certainly make it easier to respond to various scenarios. It helped re-focus what is important and how it can be achieved'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
What does it really take to build a high performing team? It’s a combination of many factors and if you can bring all those factors together successfully then you’ll be well on your way to achieving great things. Firstly you have to make sure you bring the right people on board. Then it’s your responsibility to make sure everyone is clear about what’s expected of them. In your role as performance builder you will then need to make sure your team are engaged and feel stretched in their roles. What drives employee engagement? How do you ensure your team members are engaged and feel truly empowered in their roles? What benefits will empowerment bring not just to the team member but also to you as manager and the organisation? This highly practical workshop aims to answer those questions and give you a thorough understanding of how to really build a motivated and empowered team.
Is it right for me?
This session is suitable for anyone who is responsible for getting the best possible performance out of others.
What will I learn?
By the end of this workshop you’ll be able to:
Understand the role for the Psychological Contract in driving team performance
Develop a sense of purpose for the team, motivating input and driving performance
Keep performance on track with pit stops reviews and feedback meetings
Feedback
'The trainer's knowledge was overwhelming. Every problem/topic that anyone wanted to discuss, the trainer could relate to her own personal experience and also give the theory behind the issue, applying practical tips to overcome the issues'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
The multiple interactions between manager and team member on any given day provides both with multiple opportunities for personal development. As a team member being coached or mentored on a regular basis will help stretch skills and increase motivation. As a manager using mentoring or coaching techniques will help you improve your people and performance management skills - driving engagement levels and strengthening the psychological contract with your team. Whether you consider coaching and mentoring to be largely the same, or completely different, one thing is clear: mentoring and coaching in the workplace have been shown to bring enormous benefits. In this practical and highly interactive workshop we will show you the similarities and the differences between the two personal development tools. We will provide a framework for each giving you multiple opportunities to try out the techniques in a stretching yet supportive environment.
Is it right for me?
This workshop is suitable for anyone who has responsibility for developing the performance of others
What will I learn?
By the end of the workshop you'll be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
This highly practical and interactive workshop focuses on developing the core skills of coaching, giving confidence to those keen to try out a variety of different coaching tools and techniques.
Is it right for me?
This session is suitable for anyone who’s responsible for getting the best possible performance out of others.
What will I learn?
By the end of this workshop you will be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Delegation is one of your most valuable management tools. Done well, it saves you time, allowing you to focus on more of your longer term and more strategic tasks. It also helps to stretch, develop and motivate your team. And naturally it gets the job done. For you and your team, that means increased job satisfaction and greater success. In this workshop, you’ll learn how to select the right tasks and the right people for delegation. You’ll discover practical tools and tips that take you from the brief to the final appraisal of completed work.
Is it right for me?
If you’d like to increase job satisfaction and productivity – for both you and your team – this delegation skills workshop will show you how.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Really good trainer, great knowledge, high energy'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Today’s organisations use meetings to share ideas, make joint decisions and plan actions. The facilitator and their ability to lead effective, results-oriented sessions often determine the usefulness of a meeting. The difference between a successful outcome and a disappointing one can be down to a variety of factors including preparation, goal setting, dealing with disruption and managing unhelpful behaviour. This highly practical session will show you how to prepare groups for a focused meeting, the importance of encouraging diverse points of view and how to keep the group focused and moving towards the achievement of the stated meeting objectives. We’ll also explore the important role of the action plan and the follow-up.
Is it right for me?
Tailored to suit your experience level, these workshops are designed not only to give you tools, but to build your confidence when facilitating meetings (whether it’s the regular weekly team meetings, or the big annual AGM). This course is right for you if you want to ensure that your meetings are engaging, on target, on time and are producing results.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Liz is a great trainer - felt very relaxed and willing to be open during the session.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Engagement levels, motivation levels, performance levels and general wellbeing can all be improved through the quality of conversations that are happening around your organisation. Are the conversations happening? If they are, are they happening in a way that brings the results you want? In this workshop we aim to show you the five most important conversations you need to master if you're to get the best out of your team.
Is it right for me?
For any manager, new or experienced, responsible for the performance of others.
What will I learn?
By the end of this workshop you’ll be able to:
Understand the 5 different conversations a manager will need to master to build high performing teams
Know when to have each type of conversation and how to prepare for each conversation
Be able to use a structured approach for each conversation, using a variety of different frameworks
Identify and handle some of the more common challenges that quite often occur as a result of such conversations
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
To be a successful manager you will need to develop a diverse set of skills, some of which will feel more natural and instinctive than others. This workshop gives managers an overview of their role and responsibilities as a manager, and also looks in detail at what we believe to be the key skills of effective management. We will look at the value of setting realistic but challenging objectives, how to build a strategy that enables the delivery of such objectives, and most importantly, how to build performance across your team through a combination of coaching, delegation and feedback. We will also explore how to build momentum and motivation within your team in a way that really drives performance across the whole organisation. This workshop will give you a fire proof set of skills that will provide you with a thorough grounding in today’s management essentials.
Is it right for me?
This session is suitable for anyone who is responsible for getting the best possible performance out of others. The workshop is a suitable refresher for those that are currently managing, and also a thorough introduction for those that are new to management.
What will I learn?
By the end of this workshop you’ll be able to:
Build strong psychological contracts with your team members in a way that drives both performance and motivation
Adapt your management style to the individual needs of your team members
Build and manage performance around you
Use a combination of feedback, delegation and coaching to develop and motivate others
Handle challenging performance situations
Feedback
'Warm, assertive and empathetic, the trainer is obviously very knowledgeable – a great example of what I’m aiming for'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Most teams are exposed to a variety of different pressures, all of which can lead to periods of both motivation and demotivation for your team members. In your role as manager you must work hard to understand the often quite complex set of variables that will exert an invisible influence on the motivation levels of your team. This session will focus on how to provide inspirational management to your team as well as how to build and maintain momentum in the team’s effort. Particular emphasis is given to the things you need to provide as a manager if you are to fully develop the Manager/Employee Psychological Contract. We will look at just how easy it is to put the common motivators in place but also explore how to spot individual motivations and how such motivations can be harnessed to drive individual performance. We will also show you how to spot the early warning signs of demotivation and what you need to do to get things back on track.
Is it right for me?
This workshop is perfect for managers who want to get to the heart of what makes their people tick and unlock even greater success.
What will I learn?
By the end of this workshop you’ll be able to:
Build a deeper understanding of what motivation actually is
Recognise the employer’s role and the employee’s responsibilities in building a motivational environment
Create a motivational organisation
Create a motivating job for yourself and for others
Feedback
'Clear outline at start, clear structure and good mix of practical and theory. Very engaging and interactive'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
In business, your people can be your greatest asset - the key factor that sets you apart from the competition. And to keep that edge it is vital that continual development of your people (and most importantly your people mangers) is top of your development agenda.
These workshops explore the value of building a robust people management culture, one that stretches performance and builds skill and motivation levels across an organisation.
You will analyse your own management style and examine the impact this style has on your ability to motivate and manage others. We explore how to develop your ability to read others and maintain a flexible approach to managing – covering the highs and lows of managing people in business.
Key to this workshop is helping you to align your people management strategy with the achievement of business objectives making you a great manager for your business and for your team.
Is it right for me?
This inspirational workshop is perfect for experienced managers who want to get to the heart of what makes their people tick and unlock even greater success.
What will I learn?
By the end of this workshop you’ll be able to:
• ‘Read’ the people you manage and make sense of their emotions
• Empathise in a way that draws people to you
• Accept that some members of your team are inherently different from you
• Understand different perspectives and motivations
• Adopt a flexible management style, tailoring it to each person in your team
• Motivate every individual and inspire their best possible performance
• Respond positively and constructively to challenging behaviours
• Channel the efforts of individuals into one united team effort
• Build and maintain team success
Feedback
'Incredibly useful. Interesting, thought provoking and practical content with the right amount of interaction'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Three generations are now in the workplace, and the youngest – Generation Y – are making their mark. Having grown up with technology, they are digital natives – information and communication has always been instant. They want to go a long way in a short time, they often don’t settle for just being told - they want to know why, and being constantly connected with a social network is critical to survival. They seem to want to work, but they don’t want work to be their life. So what are you doing in order to get to grips with their way of thinking? This session explores a range of issues and strategies associated with attracting, retaining, effectively managing, and capitalising on the strengths of Generation Y workers. The session will raise your awareness of generational issues, create better relationships, and bring out the talent of the younger employees.
Is it right for me?
The workshop is suitable for anyone who's responsible for getting the best possible performance out of young talent.
What will I learn?
By the end of this workshop you’ll be able to:
Appreciate the need for flexibility of approach with young talent
Adapt your management style to the individual needs of young team members
Use a selection of practical tools that can be introduced and used in any typical working day
Feedback
'Has given more of a clear approach to managing a new team and an easily applicable framework'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
One of your key challenges as a manager is finding the time to manage your own workload as well as managing the workload of your team. This workshop aims to show you how to approach your ever expanding to do list in a way that guarantees you focus on the important things, helping you and your team identify the difference between quick wins, major projects, fill ins and thankless tasks. The workshop will show you how to delegate effectively, developing a sense of accountability and responsibility in others that motivates performance. We will also look at those things that can contribute to performance ‘drag’ and show you how assertiveness can be a key tool in helping you to gain control of your time.
Is it right for me?
This workshop is designed for managers who are balancing managing their own personal workload with managing the workload of their team.
What will I learn?
By the end of this workshop you'll be able to:
Plan your time to achieve your objectives and priorities whatever the day throws at you
Differentiate between the tasks on your to do list as quick wins, fill-ins, major projects and thankless tasks
Stay on track – avoiding distractions, handling interruptions, maintaining focus
Manage the expectations of those around you
Help others to prioritise their heavy workloads
Develop a sense of accountability across your team
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Human beings inevitably clash, especially at work. Different personalities, different communication styles, different motivations and ambitions can all give rise to ongoing workplace conflict. This can lead to fractured and damaged relationships and will ultimately have a negative effect on performance. As managers our role is to usually manage the impact of these conflict situations, but what if we could work instead to resolve the conflict itself? By adopting the approach of a mediator and developing the skills to mediate successfully we can help those we manage to resolve their conflict. This session gives you the tools and confidence to help those in conflict to identify and agree joint solutions, leading to the best possible outcomes for the individuals involved and for your organisation.
Is it right for me?
This is a practical session for managers wanting to better understand conflict at work, and develop the mediation skills and approach to effectively resolve it.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'I took away some really useful tools that I feel I can use with my team'
Cost
Bite-size rates start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
You’ve worked hard and got that promotion – only then does it sink in that you are now responsible not just for your own workload, but also the performance of others. Becoming a manager for the first time is hard enough, but making the transition from colleague to boss has its own set of unique challenges. Moving up to Manager explores how to make this transition as smooth as possible, through developing your own management style, setting the boundaries from the start, and building new and effective working relationships with those around you.
Is it right for me?
If you're new to management this workshop offers you a core competence framework for surviving the early days and establishing your path to management success.
What will I learn?
By the end of this workshop you’ll be able to:
Establish immediate credibility as a manager
Feel comfortable managing ex-peers – and make them feel comfortable too
Hit the ground running – manage tasks, people and performance from the start
Flex your management style to get the best out of every situation
Deal with challenging scenarios and behaviours
Be a positive, confident and effective manager
Inspire your team to succeed
Feedback
'I will be able to use all of these techniques and it has given me more confidence as a manager'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Finding the right person for a role can be a challenging and time consuming experience. From shaping the role profile right through to making the final decision, there are a number of different steps involved that all those involved in the recruitment process need to master. In this highly practical workshop you will be given a thorough grounding in the competencies and behaviours associated with effective interviewing. This session will focus on the skills necessary to conduct evidence based assessments from both a competency and behavioural perspective. In particular we will pay attention to how to really drill down and identify if the candidate is as suitable for the role as you initially think they might be.
Is it right for me?
If you’re new to management, or if you’d like a refresher on the essentials of interviewing, this practical workshop will give you all the guidance you need.
What will I learn?
By the end of this workshop you’ll be able to:
Understand and apply the competency based approach to interviewing
Feel confident in what you can and can’t say
Understand the role for equality and diversity
Probe and ask questions that really test suitability for the role
Drill down into responses to get to the evidence you need
Cope with unexpected interview challenges
Be objective and select the right person for the role
Feedback effectively after the interviewing process
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
Recruiting the right people into the right roles can be a challenge for most organisations. Time pressures and resourcing challenges can contribute to the "panic recruitment" of unsuitable staff, which then results in high turnover and significant performance management issues. Building on our Recruitment Essentials workshop this one day session is designed to address these issues by giving participants the advanced skills and techniques to consistently match the right people to the right roles.
Is it right for me?
You will have been involved in the interviewing process for some time and are now committed to ensuring your approach to the process is as robust and effective as it can be. This session is suitable for you if you are an experienced recruiter with a comprehensive understanding of the interviewing process but are now looking for an opportunity to develop your skills even further.
What will I learn?
By the end of this workshop you’ll be able to:
Review your current approach to interviewing
Demonstrate new approaches and models of interviewing
Build a bank of useful probes and 'hooks'
Better understand what the data is telling you and what that might mean for an individual's performance in your organisation
Manage complex interviews that might include large volumes of information
Receive constructive feedback from your peers and trainer to help you build on and improve your current technique
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
You’ve built your strategy and set your objectives. You feel confident you’ve got the right team in place. What matters now is getting the team on board and making sure they perform in a way that ensures they deliver what you’ve said you’ll deliver. It’s your responsibility to make sure the team is fully engaged with a clear sense of direction as well as a self-perpetuating momentum. In this workshop we help you to develop a strategic narrative to engage the team in the direction you’re headed. We also show you how to target and develop the skills set, mind-set and behaviours of others that will support you in the delivery of your objectives.
Is it right for me?
This workshop is suitable for managers who are looking to engage and support their team in delivering on their strategic objectives.
What will I learn?
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Have you ever wondered what it takes to get a team of people really pulling together and maintaining high levels of rapport and momentum? We believe that if a team is to achieve optimum effectiveness it must focus on more than just a common goal and individual objectives and responsibilities. It is important for every team member to have a thorough understanding and appreciation of their own capabilities and work preferences as well as the capabilities and work preferences of those around them. Using a variety of different models and techniques we will assess not just our own, but also our fellow team member’s communication and overall work behaviours and preferences. We can then explore the impact this will have on overall team performance.
Is it right for me?
This workshop is designed for anyone who works as part of a team and values the importance of building relationships within the team.
What will I learn?
By the end of this session you’ll be able to:
Feedback
'Although very self-aware, reading my psychological profile has really confirmed to me the changes I need to make for myself to progress in work especially. Very accurate'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Gen Y will soon make up the biggest proportion of the working age population – so what does that mean for your business? This short knowledge session will give you an understanding of the changes and challenges that Gen Y bring and how your business can get ‘Gen Y Fit For The Future’. From recruitment and training to managing and retaining this workshop is designed to kick start an internal dialougue about the future of your business.
Is it right for me?
This seminar is important for anyone considering the future of their business (and their clients/customers). If you are keen to think about how talent will shape your output, growth and sustainability in the years to come, this seminar will give you and your team the momentum to act.
What will I learn?
Feedback
'The seminars were very informative and interesting. Liz captivates the audience with her charm and enthusiasm, she is incredibly engaging with lots of energy'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Performance appraisals are an important part of an organisation’s people development and talent management tool kit. An effective appraisal should provide a platform for a meaningful two-way conversation between appraiser and appraisee. The conversation should explore performance to date as well as set the development agenda moving forward. We will show you the importance of preparation, the role for control and how to stimulate two-way communication, ensuring that real issues are identified, explored and resolved. We look at the importance of objective setting and action planning and what is involved during the appraisal follow-up and its role in building and stretching performance. You’ll leave the session confident in your ability to use the process in a way that raises performance, boosts motivation and strengthen the psychological contract with your team.
Is it right for me?
If your role involves carrying out appraisals and you’d like to add structure and value to the process, this practical workshop will show you how.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'The trainer had an excellent tailored training style – was very knowledge and the course enjoyable'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
The multiple interactions between manager and team member on any given day provides both with multiple opportunities for personal development. As a team member being coached or mentored on a regular basis will help stretch skills and increase motivation. As a manager using mentoring or coaching techniques will help you improve your people and performance management skills - driving engagement levels and strengthening the psychological contract with your team. Whether you consider coaching and mentoring to be largely the same, or completely different, one thing is clear: mentoring and coaching in the workplace have been shown to bring enormous benefits. In this practical and highly interactive workshop we will show you the similarities and the differences between the two personal development tools. We will provide a framework for each giving you multiple opportunities to try out the techniques in a stretching yet supportive environment.
Is it right for me?
This workshop is suitable for anyone who has responsibility for developing the performance of others
What will I learn?
By the end of the workshop you'll be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
This highly practical and interactive workshop focuses on developing the core skills of coaching, giving confidence to those keen to try out a variety of different coaching tools and techniques.
Is it right for me?
This session is suitable for anyone who’s responsible for getting the best possible performance out of others.
What will I learn?
By the end of this workshop you will be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
For a training session to be considered effective, trainers need to ensure that delegates are fully engaged and come away with their training objectives met. This session will provide you with a clear structure for designing content that is both stimulating and interactive - and suitable for all delegate learning styles. We will focus on how to get the most out of the group, looking at techniques to facilitate discussion and participation. Time will also be spent looking at the skills of an assertive trainer, when faced with difficult delegates. You will also be given the opportunity to test out various techniques using a variety of different exercises.
Is it right for me?
If you deliver training and you’d like to be 100% confident about your skills, this workshop is for you.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'This session has given me more insight into my strengths and weaknesses as a trainer and practical ways to improve the way I train. The trainer gave us examples of real-life situations she has encountered as a trainer which made it more interesting and enjoyable. I hope I’m half the trainer she is – she set a great example and is an inspiration'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
No one relishes the thought of a difficult conversation and most of us at some time have invented interesting strategies to try and avoid them! In this workshop we aim to develop both your confidence and competence in preparing for and managing your more challenging conversations. We show you how to deal with difficult issues whilst at the same protecting and maintaining healthy working relationships. We explore the skills and frameworks necessary to help you understand how and why conversations become challenging. Most importantly we will show you how to respond effectively when the conversation becomes passive aggressive, combative or confrontational. You will leave understanding how to transform difficult conversations into opportunities to help you get the best out of the people you work with.
Is it right for me?
If you ever need to raise sensitive subjects with others, this practical and positive workshop is for you.
What will I learn?
By the end of this workshop you’ll be able to:
Turn a difficult conversation into an opportunity to strengthen a relationship
Prepare for a conversation with a clear plan for a positive outcome
Create a sense of collaboration that stimulates engagement
Respond to the emotions of others with high levels of emotional intelligence
Anticipate challenging reactions and be ready with a constructive response
Feedback
'I found out a lot about myself and areas for improvement. I can better handle relationships with team members and reduce friction'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Mentoring is a unique personal development tool that brings great advantages to both the Mentor and Mentee involved. For the Mentee, a personal and engaging relationship provides a safe environment to discuss ideas and stretch professional capabilities. For the Mentor, an open and honest dialogue gives a forum for motivation, guidance and support. The objectives and boundaries for the relationship are important to understand and this session will give you (as a Mentor) the skills you need to create and grow effective and lasting mentoring partnerships.
Is it right for me?
If you are keen to understand more about mentoring relationships, whether as part of a formal mentoring programme, or are simply utilising this type of relationship with your team, this session is right for you. Suitable for beginners through to more experienced mentors, we tailor the content to ensure that you leave the sessions equipped with new tools and knowledge to use when back in the work place.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'The trainer really knew what she was talking about and was warm, inclusive, responsive, inspirational and everything a brilliant trainer should be.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
In today’s busy and challenging work environments we understand how difficult it can be to find time to really invest in building the performance of those around you. Finding the time to build coaching conversations into your already stretched day can be a challenge. In this session we aim to show you just how easy it can be. We will show you how to recognise a coaching opportunity, how to structure the coaching conversation and what to do when the conversation becomes more challenging than you had anticipated. You will learn how spending just a few minutes each day coaching members of your team can make a significant impact on both their performance and their motivation. You will come away from the workshop with a variety of quick and easy to implement coaching tools that will make a significant impact on your team’s performance.
Is it right for me?
This session is suitable for anyone who’s responsible for getting the best possible performance out of others.
What will I learn?
By the end of this workshop you’ll be able to:
• Understand your role as coach
• Identify the different coaching opportunities you can find in a typical working day
• Use a variety of quick and easy coaching tools and techniques
• Have multiple opportunities to test out the different tools
Feedback
'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Well timed, well thought through and well delivered feedback can have a substantial impact on organisational performance. Whether you are simply reinforcing the things that are done well or tackling issues that are affecting an individual’s performance, feedback is a management competency that demands a certain level of skill. Managers often put off giving feedback believing they are simply too busy or in some instances they are just not sure how to say what needs saying. Balancing critical feedback with the right amount of positive feedback is a challenge. In this highly practical session we will show you how to prepare and deliver feedback in a way that motivates others.
Is it right for me?
If you’re responsible for giving feedback to others and you’d like some practical tools and tips for success, this session is suitable for you.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'This course will certainly benefit the non managers as well as managers in any organisation. Everyone should be encouraged to provide feedback to their colleagues, managers, speakers/authors/reviewers and suppliers. The trainer is excellent, so observant and practical'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
Engagement levels, motivation levels, performance levels and general wellbeing can all be improved through the quality of conversations that are happening around your organisation. Are the conversations happening? If they are, are they happening in a way that brings the results you want? In this workshop we aim to show you the five most important conversations you need to master if you're to get the best out of your team.
Is it right for me?
For any manager, new or experienced, responsible for the performance of others.
What will I learn?
By the end of this workshop you’ll be able to:
Understand the 5 different conversations a manager will need to master to build high performing teams
Know when to have each type of conversation and how to prepare for each conversation
Be able to use a structured approach for each conversation, using a variety of different frameworks
Identify and handle some of the more common challenges that quite often occur as a result of such conversations
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Delegation is one of your most valuable management tools. Done well, it saves you time, allowing you to focus on more of your longer term and more strategic tasks. It also helps to stretch, develop and motivate your team. And naturally it gets the job done. For you and your team, that means increased job satisfaction and greater success. In this workshop, you’ll learn how to select the right tasks and the right people for delegation. You’ll discover practical tools and tips that take you from the brief to the final appraisal of completed work.
Is it right for me?
If you’d like to increase job satisfaction and productivity – for both you and your team – this delegation skills workshop will show you how.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Really good trainer, great knowledge, high energy'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Today’s organisations use meetings to share ideas, make joint decisions and plan actions. The facilitator and their ability to lead effective, results-oriented sessions often determine the usefulness of a meeting. The difference between a successful outcome and a disappointing one can be down to a variety of factors including preparation, goal setting, dealing with disruption and managing unhelpful behaviour. This highly practical session will show you how to prepare groups for a focused meeting, the importance of encouraging diverse points of view and how to keep the group focused and moving towards the achievement of the stated meeting objectives. We’ll also explore the important role of the action plan and the follow-up.
Is it right for me?
Tailored to suit your experience level, these workshops are designed not only to give you tools, but to build your confidence when facilitating meetings (whether it’s the regular weekly team meetings, or the big annual AGM). This course is right for you if you want to ensure that your meetings are engaging, on target, on time and are producing results.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Liz is a great trainer - felt very relaxed and willing to be open during the session.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
One of your key challenges as a manager is finding the time to manage your own workload as well as managing the workload of your team. This workshop aims to show you how to approach your ever expanding to do list in a way that guarantees you focus on the important things, helping you and your team identify the difference between quick wins, major projects, fill ins and thankless tasks. The workshop will show you how to delegate effectively, developing a sense of accountability and responsibility in others that motivates performance. We will also look at those things that can contribute to performance ‘drag’ and show you how assertiveness can be a key tool in helping you to gain control of your time.
Is it right for me?
This workshop is designed for managers who are balancing managing their own personal workload with managing the workload of their team.
What will I learn?
By the end of this workshop you'll be able to:
Plan your time to achieve your objectives and priorities whatever the day throws at you
Differentiate between the tasks on your to do list as quick wins, fill-ins, major projects and thankless tasks
Stay on track – avoiding distractions, handling interruptions, maintaining focus
Manage the expectations of those around you
Help others to prioritise their heavy workloads
Develop a sense of accountability across your team
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Have you ever found yourself thinking there are simply not enough hours in the day to do all the things you need to do? Are you faced with making tough decisions about the priority of tasks on your to do list? Feeling weighed down with too many delegated tasks or requests for help? Finding it difficult to build momentum due to excessive interruptions? Then its time to take some action!
This highly practical and interactive workshop aims to show you how you can approach your ever expanding to do list in a way that guarantees you focus on getting the important things done first. You will be given a number of essential planning tools and techniques to help you tackle those major projects that you sometimes procrastinate over. And you will also be given some specific assertiveness techniques to help you manage your time more effectively when dealing with those time bandits and monkey givers that can trip you up and ultimately derail the achievement of your objectives.
Is it right for me?
This workshop is designed for busy people who want to take control of their time and watch their personal effectiveness increase.
What will I learn?
By the end of this workshop you’ll be able to:
Understanding your behavioural footprint – what is it like to work with you?
Identifying those behaviours that will derail both your performance and the performance of those around you.
Making sense of an overwhelming workload
Establishing your priorities, managing the requests and expectations of others
Identifying the hard skills and soft skills of effective project management
Facilitating and participating in effective meetings
Tackling the rogue behaviours of others
Feedback
'This course exceeded my expectations! I’ve learnt a lot about my time management and now have tools to improve efficiency. I will recommend all my team to attend future sessions of this course'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Most of us know how to get a project off the ground and how to manage it when things go well. Yet even the most experienced project managers feel challenged from time to time. Problems may crop up that we didn’t see coming. Getting others to co-operate can be can be harder than expected. If you’d like solid project management tools and tips to make your project a success, this session is for you.
You will explore each stage of the project lifecycle and discover practical tools for planning, implementation and completion. You’ll not only learn the importance of clarity and communication, but also the softer skills to deal with challenges and keep everyone on board. By the end of the session, you’ll know what to do for project management success.
Is it right for me?
This workshop is for both new and experienced project managers who like to stay in control and get the right results every time.
What will I learn?
By the end of this workshop you’ll be able to:
• Feel confident in your role as project manager
• Inspire credibility and trust
• Stay in control of the project from start to finish
• Gain buy-in and co-operation from all relevant parties
• See challenges coming and be ready with plan B
• Stay calm even when things go off track
• Know when to stick to the plan and when to change it
• Know how to get a project back on track
• Successfully deliver the project
Feedback
'I've done many courses but this one has given me a clear insight of the subject'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
Assertiveness is a key yet complex skill to master. It is the ability to express yourself, your views, opinions and your rights in an open and non-confrontational way, whilst at the same time demonstrating respect for others.
In our workshops we explore what assertiveness looks like, showing how it differs from aggressive and passive behaviour, giving practical pointers on specific verbal and non-verbal assertiveness techniques.
If you find saying ‘no’ a challenge or you shy away from sometimes necessary confrontation this workshop will give you the tools, and the confidence, to change your behaviours – resulting in a more assertive, professional and productive you.
Is it right for me?
This practical workshop is suitable for anyone who knows they’d be happier and more productive at work if they could be more assertive.
What will I learn?
By the end of this workshop you’ll be able to:
Speak up with confidence when you have an opinion you want to share
Be open about any concerns you may have, clearly and effectively expressing your thoughts and opinions
Manage the unrealistic expectations and excessive demands of others
Find the right words to express what’s on your mind
Remain assertive even when faced with resistance, dissonance or push back
Model assertiveness through effective body language, facial expressions and your voice
Feel satisfied that you’re standing up for yourself and your rights, in a positive way
Feedback
'The most useful part of the training was the role-play then feedback and discussion; then the chance to role-play again, putting into action what we learnt from the feedback. The trainer was extremely experienced and knowledgeable, as well as making you feel very relaxed'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Kick starting your career right is important – both for you and the company you are joining. For you it’s all about making your mark and getting known for the right reasons and for the company it’s all about inducting you into their culture, rules and expectations. This purposefully tailored workshop equips young talent with the tools they need to hit the ground running and make a great start.
Is it right for me?
This workshop has been designed with recent graduate talent in mind (but can be adapted to include school leavers as well). This programme is for you if you are in the early years of your career and want to make sure you are doing all you can to make a great impression, become invaluable and forge career-long relationships.
What will I learn?
By the end of this workshop you’ll be able to:
• Fully understand your role and the company expectations
• Reflect on your personal impact and the impression you make on other people
• Understand more about the culture and rules of your organisation (and how you can impress in the right way)
• Use practical tools you’ve learnt straight away (e.g. tips on professional correspondence)
• Consider your personal PR and start to plan your own career path
Feedback
'Lots of ideas for effective communication that will help with my job.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
A successful appraisal is one where there has been a meaningful exchange of observation, insight and feedback. Both appraiser and appraisee will have explored performance to date and set both performance and development objectives for the year ahead. As the appraisee, your ability to listen to and process feedback is a key part of this process. There are many different reactions we can have to both positive and constructive feedback. Some of which will have a direct impact on the overall effectiveness of the appraisal. In this workshop we aim to show you how you can explore, listen to and respond to feedback in a way that gives you a clear understanding of your strengths as well as those areas you should target for improvement.
Is it right for me?
This workshop is designed for anyone who has an appraisal – whether it is your first time, or if you are a seasoned pro, everyone can take tips and ideas from these workshops to be 100% ready for their review. It is one of the most important personal meetings you’ll attend in a year, so use this workshop to ensure you are prepared.
What will I learn?
By the end of this workshop you’ll be able to:
• Confidently attend your appraisal, and be prepared with your own objectives for the meeting
• Understand the important of getting feedback and know how to deal with it
• Approach your review with a professional (and non-emotional) manner
• Consider your performance and set your own targets for future success
Feedback
'Clear, concise, informative - put everything into relation and provided different scenarios I wouldn't have considered.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
Establishing and maintaining effective working relationships is an important part of organisational success. From working with external and internal stakeholders, to working successfully as a team and across teams within your organisation: relationships are key. This workshop will supply you with the tools you need to be constructive, authentic and open in your relationships. We focus on how to build rapport and understanding in a way that will ultimately help drive organisational performance. We’ll explore how to get the best out of your relationships, how to keep relationships on track and what to do if there is a danger they might derail. We explore real life scenarios and leave you with action plans to take back to the work place.
What will I learn?
By the end of this workshop you'll be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
How often have you felt frustrated that those working around you simply fail to take the initiative? It’s a common complaint but do your team really understand what initiative is? Being creative and demonstrating initiative are crucial capabilities for modern organisational effectiveness. Successful organisations are those that have employees who initiate, create, innovate and find new ways to do things better, without being told. This practical and highly interactive workshop will help you to help your team develop their understanding of what initiative is, how it works and how it can be applied in the right way at the right time.
Is it right for me?
This workshop is suitable for anybody who’d like to boost their team’s ability to demonstrate initiative.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Warm, assertive and empathetic, the trainer is obviously very knowledgeable – a great example of what I’m aiming for'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
At a time when workloads are high, change is constant and challenges are around every corner it is essential to take time out and learn how to boost our personal resilience. Resilience is the ability to recover and bounce back from adversity and hardships, feeling stronger and more capable. In this highly interactive workshop we explore how to stay motivated and committed when the going gets tough. We will focus on approaches and strategies that will help you to build your resilience; helping individuals to turn problems into opportunities and to react positively when under pressure. Delegates will explore how to think more clearly, becoming more optimistic in their mind-set, as well as how to stay motivated and engaged during challenging times.
Is it right for me?
This workshop is suitable for anyone who wants to add some additional techniques and tools to their personal resilience tool kit.
What will I learn?
By the end of this workshop you’ll be able to:
Understanding how a demanding, fast moving and uncertain environment can impact on your behaviours and your mind-set
How to recognise your more unhelpful choices
How to recognise resilient behaviours in you and in others
Understand the importance and benefits of becoming resilient
Know how and when to use some resilience tools to help you tackle challenges
Identify your own EQ (Emotional Intelligence) tools and how to use them effectively
Take away a plan for developing your own personal resilience
Feedback
'Lots of topics covered without feeling rushed. Happy to hear anecdotes of particular situations and advise appropriate action.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
The ability to make your writing stand out and cut-through the mountains of content created in the modern market place is becoming increasing important. Whether you need to make your proposals appeal to pitch weary clients or deliver a key message on an internal comms platform – this workshop is for you. We explore the tools you need to write effective and persuasive written communications; including proposals, letters, emails, promotional material and any other medium in which you need to make an impact.
From the creative process of putting a document together, to getting recipients to respond to your call to action, you’ll leave the workshop with new tools in structuring, language, audience understanding and key messaging - ready to write your way to success.
Is it right for me?
This practical workshop is invaluable for anyone who wants to fine-tune their business writing skills and create documents with even greater impact.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'I really enjoyed the session and found the day very useful. I will definitely take away many helpful tips and try to apply these to my writing style. The course covered what I stated I needed and was tailored to our requirements'.
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
As humans we often make instinctive decisions about other people. Decisions which ‘feel right’ at the time. We are likely to think that we have assessed the pros and cons, considered alternatives, and weighed the possible outcomes before making that decision. But what if the people decisions we’re making aren’t really based on the facts? What if we’re being influenced by hidden thoughts and feelings we’re not even aware of? This workshop is designed to bring the unconscious to conscious level – making you aware that unconscious biases are held by us all. We’ll explore how you can overcome your own biases for better personal outcomes and a more inclusive organisation overall.
Is it right for me?
This workshop is suitable for you if you want to uncover how you can overcome your own unconscious biases to unlock better decision making, improved results and stronger relationships in your working life.
What will I learn?
By the end of this workshop you’ll be able to:
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Lara Roche is a Talent Consultant specialising in learning and development, coaching and mediation. She is passionate about enabling success through learning, from an individual...
Overview
Influencing, persuading and negotiating skills are fundamental to successful working relationships. Those who demonstrate these skills build strong relationships, gain commitment and co-operation from others, enjoy greater influence with their colleagues and project a positive image of themselves and their organisation. This workshop will show delegates how to influence the thinking and behaviour of others, persuade them to their way of thinking, communicate confidently, build relationships and remain assertive even when pressurised.
Is it right for me?
This workshop is suitable for anyone whose role involves convincing and influencing others.
What will I learn?
By the end of this workshop you’ll be able to:
Identify what makes someone tick and how best to influence them
Tailor your influencing style to individuals for maximum effect
‘Sell’ your ideas and convince people to say yes
Handle resistance and turn it into willing cooperation
Remain assertive, even under pressure
Develop your personal impact so you have authority and credibility
Feedback
'The course has helped me focus on the anchor message, the use of language and being assertive.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
The impact of a challenging relationship in the workplace can be far reaching. It can lead to a permanent state of tension, a loss of team morale, a reduction in productivity and can ultimately lead to a sense of disengagement and demotivation. That’s why we’ve designed this interactive and highly practical workshop. We want to help you explore and address any challenging relationships you may be faced with and help you get things back on track. Whether it’s a communication challenge, a competing objective or simply a difference in working style, we’ll give you the time and tools you need to start a relationship ‘reboot’.
Is it right for me?
This workshop is suitable for anyone who wants to improve their working relationship with others.
What will I learn?
By the end of this workshop you’ll be able to:
Define and understand the 5 main sources of relationship challenge
Understand different reactions and responses to challenging relationships
The role of Emotional Intelligence in helping you to understand your own behaviour
Identify helpful and non-helpful behaviours
How to maintain rapport when faced with dissonant communication
Plan a strategy for dealing with ongoing or current relationships in need of a ‘reboot’
Feedback
'This session will be very helpful in meetings and also in dealing with people on a one-to-one basis. It was useful to have practical examples from the trainer on how she had dealt with issues in the past.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
In this workshop, you will gain a thorough understanding of the essential principles associated with successful negotiation. You will be shown how to prepare for a negotiation, how to structure and control a negotiation and how to respond to pressure and tactics. Our workshop will feature a tailored negotiation case study and role-play to ensure all the principles outlined are experienced within the workshop itself.
Is it right for me?
This is a highly practical workshop for those looking to improve their negotiation skills when dealing with clients and colleagues.
What will I learn?
By the end of this workshop you will be able to:
Feedback
'An enjoyable course, giving me the time and tools to analyse where I can improve and make positive changes'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Not many people look forward to networking due to its reputation for awkwardness and ‘what’s in it for me’ mentality. However, modern day networking can be highly productive and fulfilling – as well as important for growing your business and reputation.
Our workshops explore the concept of networking, the dos and don’ts, and offer you some tried and tested techniques to make you confident and effective. Together we look at everything from planning your approach and making initial contact through to following up and maintaining key links.
You’ll leave with a plan that is relevant to the right networking platform for you (e.g. online, face to face, through reputation management/PR) so you’re ready to get out there and expand your connections.
Is it right for me?
This motivational and practical session is suitable for anyone who’d like to take their networking skills to the next level for even greater business success.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'I learnt a lot of useful, practical tips and had a chance to practice them'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
The skill that sets the human race apart from other species is communication. It’s a powerful gift – get it right and you can build effective working relationships with your colleagues, raising your profile and also increasing your influence across the organisation. It’s a critical part of your working day but how often have you reflected on whether the impact you are making is the impact you intend to make? Interacting with both internal and external audiences can sometimes be challenging and difficult with the message getting lost or people simply not listening to what you are saying. If you would like objective feedback on your communication skills, as well as the opportunity to test your skills in a series of challenging and stretching situations, then this session is for you.
Is it right for me?
This is a highly practical session for anyone who wants to improve their ability to convince, influence and inspire.
What will I learn?
By the end of this workshop you’ll be able to:
• Understand how you come across to others
• Define the professional impact you’re aiming for
• Be assertive and confident, whoever you’re talking to
• Find the right words (and know which to avoid) and the right way to say them
• Use body language that reinforces your positive communication
• Get your message across in a way that compels people to listen
• Influence others without railroading
• Recognise when communication is going off track and draw on strategies for success
• Relax and feel comfortable during even the most challenging interactions
• Achieve even greater success at work
Feedback
'I’ve identified the body language that colleagues may misinterpret as my being disengaged and learnt how to rectify it. The trainer was brilliant – warm and engaging with obviously a wide range of experience. Inspirational!'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
From monotone delivery to death by power point, we’ve all experienced boring and uninspiring presentations. In this highly practical workshop the focus will be on the analysis of ‘live’ presentations helping us to explore what powerful communication really looks like. We look at the need to flex and adapt our style to meet the needs of different audiences and different messages. We focus on the role for preparation and structure in helping you develop confidence and deliver highly impactful and memorable presentations. This workshop also explores the art of creating and telling a great story, leaving behind bland business jargon and emerging with a message and presentation that people won’t forget.
Is it right for me?
This is a highly practical workshop for those with no formal presentation skills training or for anyone who’d like a refresher.
What will I learn?
By the end of this workshop you’ll be able to:
Ensure that your future presentations are key-message driven, relevant and engaging
How to present complex ideas through the use of plain English and storytelling
The inductive / deductive approach to building understanding
Analyse and develop your presenting personality – from what you say, to how you say it
Develop your skills to present interesting and impactful messages
Feedback
'Trainer very enthusiastic, high energy and knowledgeable'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Presenting, whether it’s a stand-up piece to clients or colleagues, or more informally in meetings, can be a pretty daunting prospect. Concerns over structure, key messaging, confidence, ‘interest factor’ and messaging can leave presenters unsure of where to start. That’s where this interactive and ‘practice-led’ workshop can help. Giving you the opportunity to learn as you present, this workshop helps to refine your existing skill set whilst developing your presenting personality.
Is it right for me?
This workshop has been designed for people with some experience of presenting in their role (but can be tailored for first time & more highly experienced presenters too). This workshop is right for you if you would like to receive constructive feedback on your skills, as well as the opportunity to use real-life examples to develop your style, helping to make your future presentations engaging, objective-driven and fun to present.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Excellent refresher all round. With some new take home messages. Thanks very much.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Writing speeches that engage and motivate audiences can be incredibly daunting, even if the final output is to be delivered by someone else. Creating any kind of formal presentation requires clarity and confidence to communicate key messages but, without the comfort factor of a slide deck, delivering a speech can make the speaker feel even more exposed. We’ll work with you during the session to provide reassurance that speeches can be made impactful and memorable using purely the spoken word. During the session we’ll focus on what powerful communication looks like – drawing on well-known orators and what we can learn from them – and how we need to adapt our communication style to meet the needs of the audience. Next we’ll explore current skill levels, using real-life examples of speeches you’ve previously created. We’ll look at the value of preparation, turning our attention to content and structure, ensuring that the objectives of the speech are met. Through a series of exercises we’ll look at how to employ appealing and dynamic language and techniques such as themes, storytelling, reflection, metaphors and analogies. This will help you develop your ability to be both logical and persuasive. Towards the end of the day, we will invite you to deliver the opening few minutes of a speech as well as closing comments and a framework for the body of the address. This will reinforce the learnings, bringing the explored techniques to life.
What will it cover?
Feedback
'Sandra was absolutely great, I've enjoyed the session very much. Informative and educative'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Why is it that we can all recall stories we heard years ago yet can’t remember what we discussed in a meeting last week? A well told story stays with us. It leaves an imprint in our consciousness and paints us a picture we keep in our minds. The increased use of Storytelling in business has been rapid and should be seen a key tool to differentiate yourself in today’s work place. This workshop explores the art of creating and telling a great story, leaving behind bland business jargon and emerging with a message that people won’t forget.
Is it right for me?
If your role demands that you present recommendations, creative ideas, or strategic plans to internal or external audiences then this workshop is for you.
What will I learn?
By the end of this workshop you’ll be able to:
Understand why and how storytelling can be used in your role
Develop story frameworks and structure messages that will be remembered
Explore your own style and identify new tools and techniques that will help
Tell a great story – from beginning to end
Feedback
'Excellent at delivering real world examples of how to achieve results.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Have you ever wondered what it takes to get a team of people really pulling together and maintaining high levels of rapport and momentum? We believe that if a team is to achieve optimum effectiveness it must focus on more than just a common goal and individual objectives and responsibilities. It is important for every team member to have a thorough understanding and appreciation of their own capabilities and work preferences as well as the capabilities and work preferences of those around them. Using a variety of different models and techniques we will assess not just our own, but also our fellow team member’s communication and overall work behaviours and preferences. We can then explore the impact this will have on overall team performance.
Is it right for me?
This workshop is designed for anyone who works as part of a team and values the importance of building relationships within the team.
What will I learn?
By the end of this session you’ll be able to:
Feedback
'Although very self-aware, reading my psychological profile has really confirmed to me the changes I need to make for myself to progress in work especially. Very accurate'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Sandra Bull has more than 25 years’ experience as a professional communicator with a senior executive grounding gained at some household name retailers. She founded...
Overview
Establishing and maintaining effective working relationships is an important part of team performance. This workshop will give you the tools you need to build strong working relationships with those around you. We focus on how to build rapport and understanding in a way that will ultimately help build stronger working relationships. We’ll explore how to get the best out of your relationships, how to keep relationships on track and what to do if there is a danger they might derail. We explore real life scenarios and leave you with personal action plans to take back to the workplace.
Is it right for me?
This workshop is right for you if your role involves building productive and resonant relationships both internally with colleagues and externally with clients and suppliers.
What will I learn?
By the end of this workshop you’ll be able to:
How to map, evaluate and influence the relationships around you
Understand the impact your communication style has on your ability to build relationships
Invest in building relationship credit in a way that keeps relationships productive
How to adapt your approach for different situations and different personalities
How to influence, persuade and negotiate effectively
How to encourage collaboration and consensus
How to address relationship challenges
Feedback
'Being able to work through genuine examples not generic cases. Role playing was surprisingly helpful.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Liz has over 10 years of HR/L&D experience from roles across the retail, advertising and PR sectors. In 2010 she moved into training full time...
Overview
The ability to bring out the best in both ourselves and in others is a crucial part of a Leader’s repertoire. And not surprisingly it's a Leader’s Emotional Intelligence that will help them to do that. Emotional Intelligence (EQ) is now recognised as a key factor influencing high performance at work - particularly for those in people management roles. But what is it, and more importantly how can it be developed? An Emotionally Intelligent Leader pays attention to the impact they make on those around them. They consider how their emotions and feelings are contributing to their behaviours and do a good job at regulating those that are perceived as disruptive or inhibiting. They also recognise the need to truly engage with those around them – inspiring others to be their best self. This workshop will explore how it’s done, building your understanding of how to motivate yourself, manage organisational and relationship pressure points and inspire those around you.
Is it right for me?
Whether you’re the office junior, the chief executive or anything in between, this workshop will increase your Emotional Intelligence and show you the way to even greater success.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Trainer created a calm, relaxing atmosphere in which role play etc could flourish.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Changes in strategic priorities, organisational restructures, revised business models, accelerated growth, technological advances, increased competition, the need for diversification… the pace of change in the modern workplace can seem relentless and ever increasing. Some changes are so organic they are hardly felt, whilst others have a resounding impact right across the organisation. How you deal with, and communicate change is very important to the stability of your organisation and its people. This highly bespoke workshop will empower you with tools and techniques to support you and your team through the change management process, whether it be a quick win, short-term change or a more structured and wider reaching, longer-term change.
Is it right for me?
If you’re responsible for designing, leading or implementing change, you’ll find this session invaluable.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'Lots to think about, prompted ideas for change'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
Overview
Challenges and change are regular features of the modern business world. Those organisations, and people, that respond well to those changes are the ones that continue to succeed.
During times of challenge or change you may become responsible for implementing and managing new structures / different processes / revised models all of which can lead to periods of disruption and anxiety. This very practical workshop explores some of the more challenging situations you may have to handle, showing you how best to approach, implement and manage the challenge in a way that maintains both the performance and motivation levels of your team.
You will leave with confidence to inspire, lead and motivate your team through turbulent times. It will give you not just the strategic skills, but also the interpersonal skills necessary to deal with potential fallout, resistance and periods of uncertainty and anxiety.
Is it right for me?
This is a highly practical workshop. It is ideal for anyone who is responsible for formulating a response to business challenges and leading change. It is especially suitable for those whose role involves helping others to navigate their way through such challenges and change.
What will I learn?
By the end of this workshop you’ll be able to:
Feedback
'It was good to have tangible modules you can apply instead of it just being theoretical.'
Cost
Bite Size sessions start from £950 and Full day at £1800.
For further information: Request a callback Send an enquiry
Ally Dawkins is a founding Director of 360. She has over 20 years' experience in both the UK and US publishing and media markets. Alison...
If you can’t find the perfect workshop for your training requirements we can build one for you. Tell us what specific challenges you're facing and we can build a workshop focused on helping you address those challenges.
360’s coaching sessions are highly targeted sessions built around individual and team development needs. Focusing on competency, skill or behavioural issues, each session aims to tackle specific areas and at the same time empower team members with the skills and motivation to improve their performance levels.
Discover how 360 can help your team identify and harness fully the skills sets and preferences of the whole team and also pin point the potential pressure points that may exist within the team dynamic.
